damunzy's page

Hello! I know y'all are wanting to know what going on with your subscription shipment and I am here to give everyone an update.

[...]
On behalf of the CS team, and all of Paizo, I sincerely apologize for these errors. Rest assured that we have taken steps to address the issue to ensure that it doesn’t happen again.
[...]

I'm glad we got an update but Piazo needs to get it's processes and tech updated. A post in the forums is not enough. I had to spend too much time trying to figure out what was going on. I just got my sketch cover books in today from an order I put in on Friday last week. I'm not removing them from their plastic so I just emailed customer service to get the PDFs- thanks for that info. I don't mind waiting but I need timely updates that are easy to find. We all deserve at least that.

Thanks and good luck fixing the issues!

Calpal wrote:

I'm not going to go wild and cancel my subscription because THIS ONCE they were busy and backed up.

There is no right or wrong way to engage with a business you are hoping to transact with.

If they can't meet what you personally deem to be a consistent level of good service, there is nothing wrong with changing how you do business with them.

Paizo consistently haven't rendered a service which I find to my liking, so I'm changing how I engage with them.

That's all there is to it.

Agreed. I've only recently gotten on the subscription ride but I don't have a problem with waiting a bit outside the release date to get my stuff. I am chomping at the bit with the Remaster though because of all the lead up to this point (I did a little bit with Rage but not as bad).

I haven't hit the level Robot has but I am definitely at the point where I start to voice my concerns with Piazo. Posting in threads and making new threads about this is our, the consumers, way of encouraging them to do something about the situation.