Kzuld Krer's page

Due to an exploit with the Paizo Plus system, we have temporarily turned off the ability to use $off coupons purchased with gold for digital products. Once we have resolved this exploit, we will turn them back on.

Update: Coupons are once again available to use, but we have removed them from the checkout dropdown menu until we make some changes. You can copy-paste your codes from the Paizo Plus rewards page into the coupon field at checkout.

-Jim

I'm still getting "Your order does not meet the minimum total for this coupon code to be applied. Please spend another $476.03 first."

I don't know if this a bug, but I'm not seeing my subscriptions listed on forum posts.

Really need to be able to choose shipping option for subscriptions. In my area, if I am only getting an AP or a Map, it would come USPS. USPS loses, damages, or delays shipments of that size 90% of the time. I never use it when I am getting just one of those Items. I had to have one order resent 4 times, which is 4 times Paizo had to cover the shipping cost.

Storefront is not sorting Newest Products correctly.

https://store.paizo.com/pathfinder/pathfinder-second-edition/rulebooks/?sor t=newest

Dropdown, sort by newest items. Display Rage of Elements, followed by OG Treasure Vaults, OG Dark Archive.

Fumarole wrote:

Squark wrote:

Perses13 wrote:

Your reward tier for Paizo Plus, which gives the 15% discount, was supposed to count previous store purchases but I haven't heard from a single person where that actually worked. I contacted Paizo customer service about it for my account and was told it was a known issue they were working on fixing. (As a reminder, this forum thread is tracking Known Issues)

The 15% off sitewide sale going on right now is also meant to be a stopgap while they fix the issue.

To add to this, they've asked any subscribers with higher legacy discounts to reach out to them ASAP because they need to address that manually.

I did reach out to customer support and was told Paizo Advantage was replaced with Paizo Plus. I am not interested in the gamification of obtaining gold and applying it to future purchases to get the discount that was previously applied automatically, so I cancelled all six of my subscriptions.

This was my exact fear. Yeah, I'll be cancelling my subscriptions. That really sucks Paizo. I understand the business decision to do so, but that really guts me. I've constantly sung praise about how worth it is to get the subscriptions based on this to my play groups, and I'll no longer be doing so.

I'll still gladly support by going to my LGS, but I won't be purchasing via subscriptions or the store anymore, especially with the cost of shipping.

To add to this. It's is going to wind up costing them money as more people move to buy from third party sites/stores. They get to keep more money by selling to us directly rather than having to share the profits with the third parties.

Squark wrote:

Perses13 wrote:

Your reward tier for Paizo Plus, which gives the 15% discount, was supposed to count previous store purchases but I haven't heard from a single person where that actually worked. I contacted Paizo customer service about it for my account and was told it was a known issue they were working on fixing. (As a reminder, this forum thread is tracking Known Issues)

The 15% off sitewide sale going on right now is also meant to be a stopgap while they fix the issue.

To add to this, they've asked any subscribers with higher legacy discounts to reach out to them ASAP because they need to address that manually.

They did, but when I reached out to Customer Service about my Legacy Pathfinder Adventure path discount I was told only Charter Subscribers retain their discount in the new system, which is contrary to what Jim Butler told us before the store page launched. Waiting to get clarification on who is right on that one.

I got the same answer. I told them that I understand that they are busy, but they need to slow down and read and comprehend what is being stated, as I had stated in the email that "I should be a Legendary Paizo Plus Member". Then they replied with the "Legendary" 15% discount is a known issue, and it is being worked on.

I also got my notification. Logged in and looked at the subscription manager and also did not see my discounts. I should be a legendary Paizo Plus member, but it is showing me as Expert member.

I was worried about this transition from the beginning, and I must say that I am disappointed with the turn out.

Not being able to see If I have purchased something before? The foundryvtt store has this, and there store is not that good. Disappointment

Can't actually see what then next subscription item is until the order starts processing? Disappointment.

Loss of free SF/PF Society subscription. Disappointment.

Discounts not showing up. Concerning.

Not being able to accurately sort things by date. i.e. sort pathfinder rule books by date, newest fist. It returns Rage of Elements as the fist Item? Write a SQL query to pull the data from the data base, then match on a spread sheet with the publication date, then write a query to replace with the correct data in the correct location so that it sorts correctly.

Cannot offer discounts on packages or if you already own a pdf version of the item. i.e. FoundryVTT and PDF's. This should have been a deal breaker. Required functionality. Other website store fronts offer it.

Can only added preorder items seven days out? Really?

All of this puts a bad taste in my mouth. It puts way more work on your customers. I have my subscriptions with Paizo because I want to support Paizo directly.

If I'm going to have to do the work anyway, I mite as well order form Amazon. At least I can preorder an Item as soon as it is listed on the site. I'm not getting the discount on Foundry anymore for already owning the PDF. Mite as well purchase through FoundryVTT store.

I would lose my discount and free pdf's but don't really need the PDF's.

I've already lost my SF/PF society scenarios unless once again I do more work to actively purchase them. If you wanted to know if people are actually using the scenarios, look at the download history. That should give you just as good of an idea as your current sales strategy.

I am very frustrated, disappointed, and concerned with all of it.

How is this going to effect Subscriptions? Will it auto apply gold to PFS/SFS? I'm not liking this.

Really looking forward to this!