Jaedalus's page

Any ETA on when this will be resolved?

Hello this will be my second attempt at contacting you guys this week and maybe just maybe I will actually recieve a response this time. I am having a problem with your companies choice of shipping product. I don't know what the problem is, but I am not recieving any of my books. I am sure if you take one look at my "pending" orders, you will see just how immense it has become. I thought I knew what I could do to fix it. I changed my shipping address on my account. Did this work you ask? No. It was still shipped to my EXACT SAME ADDRESS. I made a thread about it and recieved a response. And I quote

"Hi The Cynical King,

I'm sorry to see no one has gotten back to those emails yet. We are still working through a backlog in the inbox.

It looks like the preferred address for your subscriptions had not been updated, which is why it kept using the other address. You can normally do that on the My Subscriptions page. I have gone ahead and changed that this time.

Replacements for order 4902222 have been added to order 5115351 and you should get an updated order confirmation email for that soon.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya"

I thought THIS TIME it would be fixed. No no no no no. You guys suspend my account. I made ANOTHER thread asking why this happened and am curious how I can fix this. I need these books that I payed for. Instead my thread was ignored and I am standing here twiddling my thumbs. I will always love and play pathfinder as I enjoy the game and its entirety, but after this war for the crown AP ends, I will never subscribe to your company again. This is absolutely ludicrous that this is even an issue. It's not even the holidays. I hope to hear back from you, but I won't hold my breath.

I have been having issues with your companies choice of shipping for almost half a year now. I THINK someone finally fixed my shipping address to one that will actually recieve something via mail, and now I am getting emailed about my account being suspended. You guys are really testing my patience.

Order #4902222 has eluded me for I think 3 months now. I have recieved no shipment and honestly I am getting very frustrated. I don't blame you guys, more the USPS or whatever insufficient delivery service your compamies fancies. I seem to have this issue with Amazon as well. I have come to solution. I changed my shipping address to a close family member however, this does not work. You guys still sent it to the same address. Then after it was too late I get an email from someone from Paizo asking if it shipped ok because my primary address and shipping address were different. I replied only to never hear back from that person. Now I am getting ANOTHER package "Order#5115351" and it's coming to this address without my THREE other books. This whole situation has me so stressed out, and I have to keep delaying games for my players. So I beg of you PLEASE send my new and old packages to the address I should have currently set. Thank you.

Hello I am making this thread because my shipments have not arrived. At this point, I cannot figure out if this is a mail issue or you guys. This is the third time I am not getting my shipment in the mail. I don't know what to do, but its making me anxious.

I had issues with book 5 not shipping so a customer service rep had it shipped with book 6. It is almost time to ship another book and I have still not recieved book 5 and 6 of Ruins of Azlant. Help would be appreciated thanks.