Hilltrot's page

First of all, you don't get a "we received your email" response from Paizo. They don't do those.

Second, customer service e-mail takes some time to get answered, so if you're posting on the forum the next day ... you're kind of running ahead of yourself.

They should do "we received your e-mail" responses like most customer service does. It prevents people from wondering if they sent the e-mail to the right location, it can inform the user of unexpectedly long response times. Otherwise some users may continue to e-mail and expand the number of e-mail addresses they send e-mail to not knowing if the e-mail was received.

Generally, most customer service entities will respond to e-mail in 1 business day or less. So, no, I wasn't ahead of myself. It is now 2 business days with no response. I don't even know if they received my e-mail. I don't know how long I should wait. Notice how "We received your e-mail." might have helped with this.

I am glad that they changed their website to no longer list this forum as the location for customer service requests.

That's why I posted here. I tried e-mail. I have no idea where to submit tickets.

Well, I send an e-mail yesterday and did not even get a response stating that the e-mail was received. So Paizo sent me to this forum to publicly ask about my order . . . .

I got the rulebook subscription subscription yesterday and signed up for the Book of the Dead. The following rulebook Dark Archive had not been released yet. I do not see Dark Archive on by subscription order list. Will it be arriving as well with the first shipment or what?