Scott,
The phone # for customer service is at the bottom of every page. However, before you go phoning, I'd ask you to reconsider that course of action. I infer from your post that you have already sent an email. You've also made at least on post. My take is that every request has to be processed (regardless of medium), even if it is only to check that the request has been taken care of. Each "extra" request made about the same issue means that a new/unique request is delayed
Corey and Cosmo are only two people, and I suspect that they are handling a very large volume of cust. serv. requests at the moment. I also suspect that they are prioritizing requests that have to do with order modification/cancellation over "When's my stuff coming" type queries.
Don't get me wrong, I know xmas is coming. I'm sure plenty of people were hoping to recieve their orders in time to give as gifts. The truth is though, that the whole Green Ronin sale has Paizo swamped. And you know what, we shouldn't be too surprised when the discounts are so steep.
Scott, please don't think I'm attacking you... that isn't my intent. Instead I'm just trying to defend two of the hardest working customer service folks that I've ever encountered. I've coresponed with Corey and Cosmo via email, the boards, and even on the phone. They've always been super pleasant and helpful, and I think that they are handling the situation as best as they can.
Three cheers for Corey and Cosmo!
Dr. A.
Scott Lang wrote:
Is anyone from customer service reading this message board?
Seems like alot of people have the same questions and are looking for answers...
Does anyone have a phone number for Customer service because it appears message board and e-mail don't work :-(