| Detrimus |
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Firstly, I want to thank the PACG team for a great game. The hype surrounding the game prior to release was palpable, and to my surprise and in my opinion, lives up to that hype. However, the launch of the game wasn’t without its editorial mistakes. Over the past few weeks several typos have been discovered in the base game, some minor, some noteworthy. With the cards for the entire Adventure Path already printed, we can safely assume that the base set isn’t the only thing susceptible to misprints but also the expansions.
With several posts by Vic Wertz stating that there are no intentions of providing corrected cards, I was left wondering why. If more misprints are discovered among future releases will there be a threshold where enough is enough? It's not that they exist that bothers me--the board gaming industry is rife with these kinds of things--it's the stance that firmly stated you have no intention of providing corrected versions of these cards.
This is poor customer service. Almost any time I've had component issues with a company, I've been able to reach out to them and get proper replacements (the most recent being Earth Reborn and Elder Sign).
Marking on your own cards IS NOT a proper solution. My poor handwriting would only serve to mar the surface and produce an aesthetic gap between the misprints and the other cards. I'd rather just have the FAQ beside me to reference and hope I don't overlook or forget a detail. Admittedly I'm a bit OCD. I've ALWAYS taken great care of my material possessions, not just because I want to keep them looking nice for as long as possible but also because of potential resale value.
There exists a camp of people who have taken a passive approach to these misprints, but please don’t assume that there’s not an even larger camp that doesn't. I really hope that Paizo might reconsider the prospect of including corrected cards in a future adventure pack or separate shipment from customer service. It shouldn't fall onto the customers, who support the game, to provide their own remedies, whether that's scribbling on the cards, or spending extra money on the game, printing high quality replacements from Kinko's.
I have planned to invest in this game over the next year by subscribing to the game via your website. With my future support in tow, I hope you respond in kind, and provide your own support for the game by fixing what should have been correct the first time around.
This is a $60.00 game, replacing a few cards shouldn’t break the company. It's not like you have to replace plastic miniatures or anything of that nature. Cards are printed out in large sheets and then cut. Yes, it would cost money, and I understand the adage “there’s no such thing as a free lunch,” but it would also make the customers happy. The long-term benefit outweighs the cost. Customer satisfaction is everything. If this is taken care of properly, I'll be a paizo customer for the foreseeable future.