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No, you don't understand!
Because he works so hard at his job and treats customers so well, that gives him the right to be rude, dismissive and demand immediate attention for his problems on the internet.
/sarcasm/
Its really the fault of the developers. If they would only stop being so lazy and just answer the FAQ requests on the forums instead of working on new content and products for their customer base, people would be far less angry about things.
/sarcasm/
The Internet: Serious Business.