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Perhaps I'm slowly becoming a Luddite, but I can't find where to download my copy of Pathfinder #2. I rolled my Dragon subscription over into Pathfinder, and I have the download of #1, but I can't remember where to go get the freebie as a subscriber. Whenever I click on the issue, I get taken to a page with prices for hard copy and digital copy. Any help is appreciated! Calvin
At least mine is. I got mine in the mail yesterday, but didn't have time to look through it until tonight. I thought it felt a little "light". Sure enough, pages 50 thru 67 ARE NOT THERE!!! Has anyone else's issue had this..umm..issue? Erik!! What gives!?
Erik, can you PLEASE address this problem? I recently changed my address from a PO box to my home address in hopes of getting my issues of Dragon magazine..not just on time, but getting them--period. I've corresponded with you and the customer service staff regularly about getting replacement issues that I should have received in my mailbox. This happens 4 to 6 times a year, and so far the customer service has always sent me a replacement. Well, I received issue #333 at my home address (the first since changing the mailing address for my subscription) right on time, and I was pretty optimistic. Now July has come and gone, and #334 has not arrived. I wrote customer service, and they assured me a replacement is in the mail. However, I was also told that this is the last time they will do this. So, does this mean that even as a subscriber, I'm going to have to track down my magazines on bookshelves in a store that only sporadically carries them and pay full price just to get the magazine I subscribe to? And the next time someone in customer service says "It must be your post office that has the problem" I won't be held responsible for my actions. I get EVERY other publication I subscribe to, on time and without exception. It's not my fault or my post office's fault I'm not getting my magazine, but somewhere on the initiating end of things. I was told (by you, I think, but maybe CS) that the printing company you use might be the culprit. Well, give me their address so they can start reimbursing me for the issues they don't send me. I've had enough of this crap. Sincerely, a disgruntled subscriber.
This is NOT a gripe email. After either receiving issues late or not at all and having to call the customer service department to complain, I received issue #330 this week, right on time. Thank you very much!
Mr. Mona, I've been a faithful subscriber to Dragon Magazine for about 5 years now, and I also own every issue from 107 onward, and a huge chunk of the ones prior. EXCEPT issue #326, which did not arrive in my mail box in November. I have #325 and #327, but not #326. Missing or late issues have been a problem all year long for me, with my having to call or email your customer support in order to get my missing copy (a couple which did show up a couple weeks later). However, numerous phone calls and emails regarding issue #326 in the past 2 weeks have gone unanswered or unreturned, and I'm still yet to receive my missing issue. Yes, this is a gripe. The late and missing issues have become, well, quite an issue with me. I will still subscribe, as there is no local outlet for me to buy it off the shelf in the town where I now live. But I truly hope whatever problems distribution seem to be having are resolved soon. Thank you for an otherwise fine job. I truly enjoy the latest direction Dragon is taking, and look forward to many more years of my favorite magazine. Regards, Calvin Roach |
