Early this morning I ordered a subscription starting with treasure vault. The order went through and I got an email confirmation for the subscription, but isntead of shipping treasure vault it got put into a side cart. I tried calling the customer support number but nobody anwsers and it goes to a full mailbox so I can't even leave a message. I sent an email but ahve not heard back. I would like the book to ship immediatly so I can get the free PDF, which is why I ordered it as a subscription in the first place. Can someone please fix this?
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The customer service staff do not monitor the forums for problems.
If you sent an email to
customer.service@paizo.com
and got back a ticket number, then you're in the queue. They will respond to your email when they get to you.
Did click "Treasure Vault" as the item to start your subscription with? If so, you'll get the PDF when it ships. It doesn't have to ship immediately for you to get the PDF.
If you explained the problem clearly in your email, staff will fix it when they get to it. It may take a week or two before you hear back.
Dancing Wind wrote: The customer service staff do not monitor the forums for problems.
If you sent an email to
customer.service@paizo.com
and got back a ticket number, then you're in the queue. They will respond to your email when they get to you.
Did click "Treasure Vault" as the item to start your subscription with? If so, you'll get the PDF when it ships. It doesn't have to ship immediately for you to get the PDF.
If you explained the problem clearly in your email, staff will fix it when they get to it. It may take a week or two before you hear back.
Thanks. They did reply finally and say the pdf will only be avilable when it ships, which I already kinda knew, but I ahd no idea when it would ship. Then I sent another, and they sent one back saying it could be between 3 and 20 business days. Wow, that's a long time. If you are going to make someone wait up to 20 business days for a book, you should at least give them access to the pdf while they wait. I wish this is spelled out better beforehand that it can take that long before they even ship your subscription. In general this expierence is leaving a bad taste in my mouth. Needing a sub to get a free pdf is already kinda shady as some other companies just give you a downlaod code in the book (like Modiphius does with the fallout 2d20 RPG). Having to pay for 2 different formats kind of sucks. The other way around should also provide a discount IMO. I have a digital version of the core rulebook, would be nice if that gave me some sort fo discount to buying the print versions, but I digress. The shipping time and lack of communication about it taking that long is really poor service. Imagine ordering a book on amazon and them not even starting the shipping process for 20 days?
Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook Subscriber
I got subscriptions pretty recently and they've been very responsive in customer service emails (I had to tweak some thins when I bumped up to 4 subscriptions and the 'advantage' thing started).
I'm getting PDFs when they finish processing the order and move it to shipping. The long time delay seems more based around how long it will take to go through BOTH that and the postal system. So thus far, on average, my PDF is showing up midway through things.
The reason for no download codes is people would just grab those out of books in bookstores, or share them without tracking.
All of my PDFs have a watermark with my name and email address in them on every page. If you find some fool out there is uploading their PDFs, Paizo can track who that was and take action.
It does suck having to pay twice. And that is exactly why I got a subscription. It sucks that I do not have PDFs for about a fourth of the books I'd bought on Amazon. The ones I do have from before my sub came because of the Humble Bundle they had going in February 2023 which happened to have a PDF for most of the books I owned, as well as even more stuff (it was an insanely good collection of PDFs).
On discounts... I got 4 subscriptions because that gives me a 15% discount. And as I plan to GM having a sub for the modules, APs, Lost Omens, and rulebooks was worthwhile.
Book depending it varies now whether or not getting them from Paizo or Amazon is cheaper for me - but with the PDF, it's worth it getting it from Paizo directly and this way Paizo gets a bigger slice as opposed to Amazon. As I have a strong desire for Paizo to stay in business, that seems like a good thing for me.
I don't think people really go through game stores looking for codes to steal. If you want to pirate a pdf there are much easier methods. That and if you really cared there are easy ways to protect it, like hiding it in a sealed envelope or otherwise a protected flap that is not to be opened before purchase.
4 subscriptions is more money than I can afford reasonably. I specifically meant having already purchased the pdfs should give you some sort of discount on buying the physical books. Many companies do that. The reason being is there is very little incentive for me to buy older books that I can't get through subscription, like the core rulebook, in print form from Pazio. If I were to buy something like that I would probably just buy it second hand rather than pay full price, or as you said get it from Amazon if I can't find a used one. If they said hey, get 15% off since you already baught the pdf from us forever ago, that would be an incentive to get it straight from them.
Anyway, those are just small things that bug me, but not having an option to just pay now and get the pdf while I wait for the book to get shipped is worse than any of that. It has been over a week now and no indication of when this thing will ship. That is simply bad customer service in my opinion. Its a good thing their product is so good, and their rules are open source.
So yesterday the order went into "pending" and the money came off my card, but still no pdf available. As a side note, with shipping it cost over $100 CAD. On Amzon.ca the book is $72.99 CAD and is delivered within a few days. So I am essentially paying $30 and a shit ton of time for a pdf that I still don't have. For sure I am cancelling the sub after I get it. I might buy the pdfs directly from Pazio or through humble bundles (that's how I got core book pdf and some adventure stuff I ahvn't looked at), and get any print copies I want from local game stores or used.
I'm not Paizo's manager. I don't work here.
Have you checked your account page? At the top of this page there is the menu option 'My Account' -> 'Account Settings'. In there on the left about halfway down is a section labeled 'My Downloads'. Check in there for the PDF.
Until then, you can also look up anything you need in the Archives.
breithauptclan wrote: I'm not Paizo's manager. I don't work here.
Have you checked your account page? At the top of this page there is the menu option 'My Account' -> 'Account Settings'. In there on the left about halfway down is a section labeled 'My Downloads'. Check in there for the PDF.
Until then, you can also look up anything you need in the Archives.
I know where to look for downlaods. It did finally ship and the downlaod is finally there, but it took over a week. I am not impressed by the way the store runs. I probably will cancel sub and not order any more physical products.
As for the can look it up in the archives, some things are just not there. For example I just bought guns and gears pdf because I couldn't figure out if I could buy different guns after my starting one as we are not in a location known for guns. The info of who can buy guns where was not in archives, probably because it was buried in a sidebar called "guns and access" in a very lore heavy descriptive section of the book. It basically says if my character is from one of the regions, I have access, which is still vague, but I assume that means I can buy any uncommon guns that could be found in the region my character is from. The thing I most wanted to know from treasure vault was regarding alchemical ammo and if activating it actually cost the activate action like magic ammo, or, if like normal blackpowder bullets, even though there is an interact action listed, it doesn't require this. If they require interact, they kind of suck, because you can't reload, activate, and fire with any of the two-action shots, as that would be 4 actions. This isn't clear from archives as regualr bulelts have the interact action in neyths too, but I know that those can be activated as part of relaoding (but magic ones don't) It still isn't clear from what I've seen of the pdf so far but according to other people on these forums it is true they take the extra action to activate jsut like magic ones do, which is rather disapointing.
Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber
i26c2 wrote: breithauptclan wrote: I'm not Paizo's manager. I don't work here.
Have you checked your account page? At the top of this page there is the menu option 'My Account' -> 'Account Settings'. In there on the left about halfway down is a section labeled 'My Downloads'. Check in there for the PDF.
Until then, you can also look up anything you need in the Archives.
I know where to look for downlaods. It did finally ship and the downlaod is finally there, but it took over a week. I am not impressed by the way the store runs. I probably will cancel sub and not order any more physical products.
As for the can look it up in the archives, some things are just not there. For example I just bought guns and gears pdf because I couldn't figure out if I could buy different guns after my starting one as we are not in a location known for guns. The info of who can buy guns where was not in archives, probably because it was buried in a sidebar called "guns and access" in a very lore heavy descriptive section of the book. It basically says if my character is from one of the regions, I have access, which is still vague, but I assume that means I can buy any uncommon guns that could be found in the region my character is from. The thing I most wanted to know from treasure vault was regarding alchemical ammo and if activating it actually cost the activate action like magic ammo, or, if like normal blackpowder bullets, even though there is an interact action listed, it doesn't require this. If they require interact, they kind of suck, because you can't reload, activate, and fire with any of the two-action shots, as that would be 4 actions. This isn't clear from archives as regualr bulelts have the interact action in neyths too, but I know that those can be activated as part of relaoding (but magic ones don't) It still isn't clear from what I've seen of the pdf so far but according to other people on these forums it is true they take the extra action to... Not everywhere is Amazon. A week for shipping is not bad, especially when they advise that shipping timeline at the outset.
Cori Marie wrote: i26c2 wrote: breithauptclan wrote: I'm not Paizo's manager. I don't work here.
Have you checked your account page? At the top of this page there is the menu option 'My Account' -> 'Account Settings'. In there on the left about halfway down is a section labeled 'My Downloads'. Check in there for the PDF.
Until then, you can also look up anything you need in the Archives.
I know where to look for downlaods. It did finally ship and the downlaod is finally there, but it took over a week. I am not impressed by the way the store runs. I probably will cancel sub and not order any more physical products.
As for the can look it up in the archives, some things are just not there. For example I just bought guns and gears pdf because I couldn't figure out if I could buy different guns after my starting one as we are not in a location known for guns. The info of who can buy guns where was not in archives, probably because it was buried in a sidebar called "guns and access" in a very lore heavy descriptive section of the book. It basically says if my character is from one of the regions, I have access, which is still vague, but I assume that means I can buy any uncommon guns that could be found in the region my character is from. The thing I most wanted to know from treasure vault was regarding alchemical ammo and if activating it actually cost the activate action like magic ammo, or, if like normal blackpowder bullets, even though there is an interact action listed, it doesn't require this. If they require interact, they kind of suck, because you can't reload, activate, and fire with any of the two-action shots, as that would be 4 actions. This isn't clear from archives as regualr bulelts have the interact action in neyths too, but I know that those can be activated as part of relaoding (but magic ones don't) It still isn't clear from what I've seen of the pdf so far but according to other people on these forums it is true they take the ... I must have missed where it said that, but that week (I think it was 8 days actually) was just until they sent the email saying it would ship soon and finally activated the pdf, that is not including the time to actually ship the product. That is horribly slow. Most online stores will send things out the door within a day or two, even if they take a week or more to actually arrive.
still havn't received the physical book yet. It would be nice if they gave tracking number or something.
Pathfinder LO Special Edition, PF Special Edition Subscriber
i26c2 wrote: still havn't received the physical book yet. It would be nice if they gave tracking number or something. Treasure Vault SE is out of stock and apparently isn't going to get printed again -- I just got an email from CS about that.
I am extremely disappointed in Paizo about this since my subscription was in place long ago -- well before the recent increased interest in PF. By rights they should have ordered sufficient stock for me and the other subscribers *before* fulfilling non- or new subscribers but apparently that obviously didn't happen.
Bloody sloppy on their part.
Kronyn wrote: i26c2 wrote: still havn't received the physical book yet. It would be nice if they gave tracking number or something. Treasure Vault SE is out of stock and apparently isn't going to get printed again -- I just got an email from CS about that.
I am extremely disappointed in Paizo about this since my subscription was in place long ago -- well before the recent increased interest in PF. By rights they should have ordered sufficient stock for me and the other subscribers *before* fulfilling non- or new subscribers but apparently that obviously didn't happen.
Bloody sloppy on their part. Strange, because mine said it shipped on the 29th of march, and says 7-10 business days, so I would assume I should get it this week, but it alsio says no tracking number available, so nto sure if it actually shipped or not
Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber
i26c2 wrote: Cori Marie wrote: i26c2 wrote: breithauptclan wrote: I'm not Paizo's manager. I don't work here.
Have you checked your account page? At the top of this page there is the menu option 'My Account' -> 'Account Settings'. In there on the left about halfway down is a section labeled 'My Downloads'. Check in there for the PDF.
Until then, you can also look up anything you need in the Archives.
I know where to look for downlaods. It did finally ship and the downlaod is finally there, but it took over a week. I am not impressed by the way the store runs. I probably will cancel sub and not order any more physical products.
As for the can look it up in the archives, some things are just not there. For example I just bought guns and gears pdf because I couldn't figure out if I could buy different guns after my starting one as we are not in a location known for guns. The info of who can buy guns where was not in archives, probably because it was buried in a sidebar called "guns and access" in a very lore heavy descriptive section of the book. It basically says if my character is from one of the regions, I have access, which is still vague, but I assume that means I can buy any uncommon guns that could be found in the region my character is from. The thing I most wanted to know from treasure vault was regarding alchemical ammo and if activating it actually cost the activate action like magic ammo, or, if like normal blackpowder bullets, even though there is an interact action listed, it doesn't require this. If they require interact, they kind of suck, because you can't reload, activate, and fire with any of the two-action shots, as that would be 4 actions. This isn't clear from archives as regualr bulelts have the interact action in neyths too, but I know that those can be activated as part of relaoding (but magic ones don't) It still isn't clear from what I've seen of the pdf so far but according to other people on these ... You sure must have. It's right on the product pages:
Print Edition:
Available now
Ships from our warehouse in 11 to 20 business days.
the book finally arrived. I am going to cancel msotly because the shipping is too expensive. That said, it doesn't help matters that customer service can use help. The process could use more communication, and honestly faster time from order placed to shipping (it shouldn't take more than 4 business days to get something out the door IMO). Once shipped a tracking number so you can follow the package would be great, and a phone numebr where you can actually reach a person would be great too.
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