Customer Service Representative
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The following information, including dates and expected products, is what we currently estimate and may change.
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path:
Pathfinder Adventure Path #185: A Taste of Ashes(Blood Lords 5 of 6)
•Pathfinder Rulebook:
•Pathfinder Special Edition Rulebook:
•Pathfinder Lost Omens:
Pathfinder Lost Omens: Impossible Lands
•Pathfinder Lost Omens Special edition Subscription:
Pathfinder Lost Omens: Impossible Lands Special Edition
•Pathfinder Maps:
Pathfinder Flip-Mat: Deadly Mines Multi-Pack
•Pathfinder Adventure:
•Pathfinder Accessories:
Pathfinder Flip-Tiles: Monster Lairs
•Pathfinder Pawns:
Starfinder Products
•Starfinder Adventure Path:
Starfinder Adventure: To Defy the Dragon
•Starfinder Roleplaying Game:
Starfinder Interstellar Species
•Starfinder Accessories:
•Starfinder Maps:
Starfinder Flip-Mat: Metropolis
•Non-subscription Paizo Products•
•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —
•Non-subscription Products by other Publishers•
•Authorization (Order Spawning) Date: Thursday, October 27th
•Begin Shipping Estimate: Monday, October 31st
•End Shipping Estimate: Thursday, November 10th
•Street Date for Paizo Products: Wednesday, November 16th
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.
IMPOSSIBLE LANDS! SO EXCITED!
Yay shipping thread!! So friggen excited for interstellar species, u don't even kno
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I really badly want to sub to Lost Omens again, starting with Impossible Lands, but that's still not an option. Can the subscription page get an update?
Thanks!
It's going to be an expensive few months for me.
Unreal to finally have Impossible Lands upon us. I can’t wait!
dot.
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I really badly want to sub to Lost Omens again, starting with Impossible Lands, but that's still not an option. Can the subscription page get an update?
Thanks!
Yeah, I'm in the same boat. I'd love to get back on the Lost Omens sub again, but I wanna restart with Impossible Lands instead of having to buy Travel Guide first. If there's a way to update that before authorizations start, that'd be great.
I've just noticed that my subscription list for the November items are now not showing under my subscriptions, either in "Upcoming" or "Expected to ship in X days" (Impossible Lands/AP185/Flip-Mat/Flip-Tiles). I do have some stuff in my sidecart (Order: 37060520) so maybe this has affected the listing? Should I wait or contact CS?
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Yeah, I'm in the same boat. I'd love to get back on the Lost Omens sub again, but I wanna restart with Impossible Lands instead of having to buy Travel Guide first. If there's a way to update that before authorizations start, that'd be great.I really badly want to sub to Lost Omens again, starting with Impossible Lands, but that's still not an option. Can the subscription page get an update?
Thanks!
Me too, I'd like to start that subscription too with Impossible Lands
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I've just noticed that my subscription list for the November items are now not showing under my subscriptions, either in "Upcoming" or "Expected to ship in X days" (Impossible Lands/AP185/Flip-Mat/Flip-Tiles). I do have some stuff in my sidecart (Order: 37060520) so maybe this has affected the listing? Should I wait or contact CS?
The items drop off that list every month as they are prepping orders for shipping and then they pop up as a pending order typically within a couple business days.
We don't normally notice because it just happens in the background. Side carted items that are in stock when our orders ship will also move to the pending order at the same time.
I keep checking in about subscribing to Lost Omens via Impossible Lands, but I'm wondering if there is a better way to get their attention. Any recommendations of people to reach out to? Emailing customer service is a very slow path to resolution.
Back in the day, it was a Tuesday I think, we had a robust customer service department that had time dedicated to the forums.
Miss those days.
Emailing is the only direct channel to get ahold of them now, and we have no idea if they have a back log.
I recommend posting on the products themselves. Mika and Aaron have been pretty good about answering questions on new products.
Yeah I left a comment last week on the product page and on the Lost Omens subscription page too. I'll send that email, but it is a bummer that those of us who want to subscribe might not get to throw our hats in for possible early shipment.
I'm excited for this book. Actually surprisingly so! I haven't had any intention to run anything in these areas, so I thought this was a maybe from me... But Mwangi and Absalom are so good!
I've just noticed that my subscription list for the November items are now not showing under my subscriptions, either in "Upcoming" or "Expected to ship in X days" (Impossible Lands/AP185/Flip-Mat/Flip-Tiles). I do have some stuff in my sidecart (Order: 37060520) so maybe this has affected the listing? Should I wait or contact CS?The items drop off that list every month as they are prepping orders for shipping and then they pop up as a pending order typically within a couple business days.
We don't normally notice because it just happens in the background. Side carted items that are in stock when our orders ship will also move to the pending order at the same time.
I had a feeling this might have been the case. I just subscribed to a new line and thought it may have skewed things.
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Yeah I left a comment last week on the product page and on the Lost Omens subscription page too. I'll send that email, but it is a bummer that those of us who want to subscribe might not get to throw our hats in for possible early shipment.
I'm excited for this book. Actually surprisingly so! I haven't had any intention to run anything in these areas, so I thought this was a maybe from me... But Mwangi and Absalom are so good!
I tweeted Aaron Shanks (great guy!) just before asking him about the subscription and he said that they are making the correction now so keep your eyes on it I reckon
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Ok my new Lost Omens subscription is ready for order generation ;-)
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Yep! Got back on the sub, can't wait for the order to be generated! <333
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Hooray! Thanks to all who ventured into the dangerous wasteland of Twitter to make this happen. :)
Subbed to Lost Omens again. Easily the coolest part of 2e. I'm currently aiming a campaign at reclaiming the sunken ruins of the allgholthu-sacked Absalom, and I'm using the heck out of that book...
And now my watch begins.
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Customer Service Lead Representative
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greetings!
we had a blip in order creation this afternoon and will be finalizing the rest of subscription orders by the end of tomorrow.
If you don't receive an email about your sub generating by E.O.D tomorrow 10/28 please send an email to customer service at customer.service@paizo.com so we can ensure your order processed properly many thanks!
-Austin
Notice received, my watch begins.
My wallet is not thanking the Impossible Lands this month.... not sure when those minis will hit the table but getting my hands on an official Nethys is top tier wish list :D
Well that's different. My order has a red flag for waiting for back ordered products. Here's hoping that is a misflag for the mini's... which currently still say pre order expected Nov 16th in the pending order.
Order 37055422
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I got my order confirmation already! And thus, my watch begins!
Paizo people working late! Got my order confirmation, so my wait begins!
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Congratulations on the promotion, Austin. <3
Should we be concerned that the Battles: Impossible Lands sets are on the pending order with the flag 'waiting for back ordered items' when they are not on the post above as shipping with subs this round?
Raising awareness in case it needs to be looked at.
Hope we're on track to start shipping today, I'm so excited for interstellar species! Praying to Oras everything goes smoothly.
Hopefully shipping will begin today.
Probably not today. Maybe tomorrow!
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I hope it starts soon. I still have not received my subs and preorders from October! I got an email Thursday that they rolled all of those items into my November subs now. This is going to be my most expensive Paizo order ever and I am already a month behind. I really hope I am not last again this month. I would hope to be near the front of this months queue since I already missed the sub orders for last month.
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I’ve just sent Customer Service an email (ticket 172812) about adding an extra item onto this months subscription order, hoping they see it before shipping :-P
The charge hold hit my bank! So close to the shipping, hopefully today is a good day for us all!
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Customer Service Lead Representative
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Greetings once again,
The CS team has given the green light to the warehouse team to commence Sub shipping for November! For those who are waiting on Battles: Impossible Lands sets I can confirm they are in the warehouse so those pending order item notifications should be updated to the proper status soon.
Should you run into any order issues concerning current subs for November or past months Sub items please send an email to (customer.service@paizo.com)
with the subject matter ex: (Nov sub issues)
as well as any pertinent information associated with you Paizo account.
Many thanks!
-Austin
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Thank you Austin for the update. Also, appreciate giving us the tools to get eyes on our requests for subscription issues (subject line is key)
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I got my order confirmation already! And thus, my watch begins!
Been answering questions all day today, but yeah! My watch already has ended!
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My watch has ended
hooray
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Can i expect a significant delay in shipping for the impossible lands figures?
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My watch has ended!
Now off to frown at the UPS-MI page...
lol UPS-MI page.
Anyone who's watch ended - Let us plebs know if you had ordered any of the Impossible Lands sets?
Thanks!
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My card got charged yesterday afternoon, but no email for shipment notification yet. :(
My card got charged yesterday afternoon, but no email for shipment notification yet. :(
Won’t be long now I expect
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My card got charged yesterday afternoon, but no email for shipment notification yet. :(Won’t be long now I expect
Yeah, I apparently spoke too soon. My watch has now ended.
Yeah, I apparently spoke too soon. My watch has now ended.My card got charged yesterday afternoon, but no email for shipment notification yet. :(Won’t be long now I expect
I'm guessing no mini sets in yours?
Still playing the waiting game here, no mini sets in mine for those who have been asking
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And now my watch has ended.