APRIL 2022 New Releases and Subscription Shipping


Announcements

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Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Excitement rising. Charges have hit the card... just waiting for shipping notice.... /crosses fingers

Grand Lodge

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Pathfinder Adventure, Lost Omens, Pawns, Rulebook Subscriber

Shipping notice received!


Pathfinder Rulebook Subscriber

So my order finally updated...

My account showed 'payment declined' three times and there's no option to try again, but my bank is showing three valid payments for the amount going through.

I sent an email to customer service but without any luck so far. Does anyone know what might be going on??

EDIT: And their customer service line apparently is down for COVID and they only answer emails. :/


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Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

They moved to only emails a few months back and removed the forum.

Email CS, but the 'typical' answer to that issue is that your billing address in the system isn't identical to the banking information. The hold on the funds will typically roll off, but you are stuck until they do if it is actually holding the funds.

I have better luck with credit cards vs bank cards, but if that's not an option it I suggest making sure the billing address on the Paizo account is identical to whatever you have on your bank and Paizo can try to run it again if it really did not go through on their end.

I miss the customer support forum


Pathfinder Maps, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Kvantum wrote:
Got my Book of the Dead PDF, but I did *not* get my PDF for the new AP volume. Not sure what's going on there.

Same here. Did a search in my downloads, but it's listed under a category "The following one product have been added to your account, but are not currently available for download:"

Weird. I'll email Customer Service, but figured you may want to know that someone else is dealing with the same thing.


Pathfinder Rulebook Subscriber
Yoshua wrote:

They moved to only emails a few months back and removed the forum.

Email CS, but the 'typical' answer to that issue is that your billing address in the system isn't identical to the banking information. The hold on the funds will typically roll off, but you are stuck until they do if it is actually holding the funds.

I have better luck with credit cards vs bank cards, but if that's not an option it I suggest making sure the billing address on the Paizo account is identical to whatever you have on your bank and Paizo can try to run it again if it really did not go through on their end.

I miss the customer support forum

That's wrong, though, because the addresses -are- correct.

Great.

So basically I'm screwed with getting my PDF on time, *and* on about $240 being stuck in hold until then? :(


Pathfinder Adventure Path, Lost Omens Subscriber

Outlaws of Alkenstar shipped, but PDF isn’t in my digital content.


Pathfinder Roleplaying Game Superscriber

My watch has ended and I didn't even know, because I was at a swimming pool, unaware xD Thanks Paizo!


Pathfinder Roleplaying Game Superscriber
willfromamerica wrote:
Outlaws of Alkenstar shipped, but PDF isn’t in my digital content.

It may show at the bottom of your digital content that it just is not available for download yet.


Pathfinder Roleplaying Game Superscriber
Kvantum wrote:
Got my Book of the Dead PDF, but I did *not* get my PDF for the new AP volume. Not sure what's going on there.

Same.


Niente :(


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Pathfinder PF Special Edition Subscriber
Terevalis Unctio of House Mysti wrote:
Niente :(

Same :c

Was hoping I would get to read my pdf before I get super busy in the week ;-;

Silver Crusade

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Society Subscriber
Kvantum wrote:
Got my Book of the Dead PDF, but I did *not* get my PDF for the new AP volume. Not sure what's going on there.

Same here.

Customer Service Representative

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We are aware of the issue that is occuring with the AP PDF and are working to get it fixed. Thank you for letting us know and for your patience :)

Customer Service Representative

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It looks like the PDF issue should now be resolved but please let us know if you are still unable to access your PDF once your sub order has shipped :)

Grand Lodge

Got so excited forgot to say my watch has ended!

Can confirm have my AP PDF as well!


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Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

My watch has ended. My downloading has begun. My rolling of my iconic Necromancer with official rules.... is about to begin....


Pathfinder PF Special Edition Subscriber
Logan Harper She/Her wrote:
We are aware of the issue that is occuring with the AP PDF and are working to get it fixed. Thank you for letting us know and for your patience :)

I sent an email to CS late last week and haven't had a response yet, how long does that usually take? I'm not sure what to do in my situation exactly.


Pathfinder Adventure Path Subscriber; Pathfinder Battles Case Subscriber

I'm curious as a Battles Subscriber, why has my case not shipped, but other vendors have items from this case available?


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Wudmeister wrote:
I'm curious as a Battles Subscriber, why has my case not shipped, but other vendors have items from this case available?

I can't speak for Paizo, but will speak from my experience. Expect that Paizo is like other vendors. They get their shipment from Wizkids distribution and then send them out. Paizo though tends to get them around the same time they are shipping out their subscriptions, so they like to bundle them in the same process when possible.

This round and last round was like that. Also their warehouse team, while great, has to go through all of the subscription orders as well as the case orders pretty much at the same time.

For example, I just got shipping notice for my subscriptions, and the premiums I ordered. But my Case hasn't shipped yet. I know it will ship, but I have no idea when.

Hope we get them soon, chomping at the bit for them too.

Grand Lodge

Pathfinder Adventure, Adventure Path, Pawns, PF Special Edition Subscriber; Starfinder Charter Superscriber

I did not get my Book of the Dead PDF with my shipment.


Nada hoy :(


Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber
Terevalis Unctio of House Mysti wrote:
Nada hoy :(

yo tambien. Did get an awful tease of an e-mail from paizo CS... but it was just letting me know they updated to APG.


Maybe today is the day?


Pathfinder Roleplaying Game Superscriber

I got my email to say my order was pending last Thursday, so hopefully Thursday is my lucky day, yeah?

Customer Service Representative

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Hi!

@NikkiGrimm- I responded to your ticket yesterday :)

@Eru the One- We are also looking into the Book of the Dead pdf for the special edition sub and hope to have this updated for everyone soon!

Thanks!!

Wayfinders

Kvantum wrote:
Got my Book of the Dead PDF, but I did *not* get my PDF for the new AP volume. Not sure what's going on there.

I had the opposite happen, got the AP PDF but not the BotD PDF. I was super stoked when I saw the email and then sad when it wasn't there. I just want my skellyman dang it lol

Dark Archive

Pathfinder Companion Subscriber; Pathfinder Roleplaying Game Charter Superscriber

I've been able to get my AP volume PDF as well now. Thanks for getting that sorted out.

Customer Service Representative

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I was able to manually grant Book of the Dead pdfs to those subscribers missing it and I believe I successfully granted it to everyone who was missing them and had their book ship out! Of course please let me know if you are still missing pdfs :)


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, PF Special Edition Subscriber

My PDF of Book of the Dead isn't showing in my downloads. Is there something that I need to do on my end to get it to show or just letting you all know?


Pathfinder Adventure, Adventure Path, Companion, Lost Omens, PF Special Edition Subscriber

My Book of the Dead PDF is still MIA (special edition sub here) also. I got my shipment email about two hours ago -- order #36856136.


Pathfinder Adventure, Adventure Path, LO Special Edition, Maps, Pawns, PF Special Edition Subscriber
Logan Harper She/Her wrote:
I was able to manually grant Book of the Dead pdfs to those subscribers missing it and I believe I successfully granted it to everyone who was missing them and had their book ship out! Of course please let me know if you are still missing pdfs :)

Mine isn't showing up yet.


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Pathfinder Adventure, Adventure Path, Lost Omens, Maps, PF Special Edition Subscriber

Mine's shown up now, thanks for the assistance

Sovereign Court

Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition Subscriber

I got my AP PFF, but I have not received my Book of the Dead PDF yet.

Sovereign Court

Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition Subscriber
Psilo Anthro wrote:
I got my AP PFF, but I have not received my Book of the Dead PDF yet.

Got it now! Thank you!


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Pathfinder Roleplaying Game Superscriber

I was correct, my wait it over today! Time to read some books~ ^-^


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Good times to be had this weekend. glad to see so many people getting them.

Still waiting for my battles case to ship, but my physical book of the dead should be arriving tonight too :D


Pathfinder PF Special Edition Subscriber
Psilo Anthro wrote:
I got my AP PFF, but I have not received my Book of the Dead PDF yet.

Same! Got the APG email but not Book of the Dead :c


Thrawn82 wrote:
Terevalis Unctio of House Mysti wrote:
Nada hoy :(
yo tambien. Did get an awful tease of an e-mail from paizo CS... but it was just letting me know they updated to APG.

Tambien.

What are the changes to the pdf?


Yoshua wrote:

Good times to be had this weekend. glad to see so many people getting them.

Still waiting for my battles case to ship, but my physical book of the dead should be arriving tonight too :D

I got my cloud dragon from Minature Market on Saturday.

Vigilant Seal

Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pawns, PF Special Edition, Starfinder Society Subscriber

i am only missin my pdf for the book of the the dead special edition


nada :(


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Terevalis Unctio of House Mysti wrote:
Thrawn82 wrote:
Terevalis Unctio of House Mysti wrote:
Nada hoy :(
yo tambien. Did get an awful tease of an e-mail from paizo CS... but it was just letting me know they updated to APG.

Tambien.

What are the changes to the pdf?

The errata has been added to the FAQ page now.


1 person marked this as a favorite.
Gisher wrote:
Terevalis Unctio of House Mysti wrote:
Thrawn82 wrote:
Terevalis Unctio of House Mysti wrote:
Nada hoy :(
yo tambien. Did get an awful tease of an e-mail from paizo CS... but it was just letting me know they updated to APG.

Tambien.

What are the changes to the pdf?

The errata has been added to the FAQ page now.

Gracias!


Keeping my fingers crossed for today


Pathfinder PF Special Edition Subscriber
Logan Harper She/Her wrote:
I was able to manually grant Book of the Dead pdfs to those subscribers missing it and I believe I successfully granted it to everyone who was missing them and had their book ship out! Of course please let me know if you are still missing pdfs :)

I've just recently gotten my subscription shipped notification but haven't seen the pdf pop up, any assistance is very appreciated.

Thanks!


Pathfinder PF Special Edition Subscriber

Missing my book of the dead pdf but it states it shipped. Saw a lot of people posting so I’ll join the bunch! Super excited to read this thing!


Pathfinder PF Special Edition Subscriber
Logan Harper She/Her wrote:
I was able to manually grant Book of the Dead pdfs to those subscribers missing it and I believe I successfully granted it to everyone who was missing them and had their book ship out! Of course please let me know if you are still missing pdfs :)

I got my shipment notice but the PDF for Book of the Dead is missing from my downloads, as well.


the wait has ended ;)


the pdf works too!

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