Payment methods


Website Feedback


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Why is it so difficult to update my payment method? This is absurd. There's no way to cancel my old card and entering a new card simply never updates the method.


What browser and operating system are you using?

Which other browsers have you tried, and have you turned off your script-blocking software?


If you're still having trouble, and not just looking to share feedback, you should email at customer.service@paizo.com. ^-^


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Edge on Windows 10. There is no way to switch your default payment, or delete the current default payment, that I am aware of. I need my default payment switched. There should be an option to delete ANY payment method, or make ANY payment method the default.


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

The problem is in the "update payment method" page from your account profile. You can add methods, and update the card expiration date of the default method, and delete any other method, but you can't do anything else with the default method.

I finally got to the page on my subscription page - which allowed me to switch my subscription payment method, which is clunky.


Pathfinder Starfinder Roleplaying Game Subscriber

I've been having problems with this since June or July 2021 at least -- the bank sent one replacement card and it wouldn't update, and had to phone Customer Service to fix it.

Recently got a new card, updated, it didn't 'take', had to put in a ticket to have Customer Service manually update -- almost didn't get my Subscription due to it not being processed in a timely fashion and 'timing out'.


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

If you go to the "Manage Subscriptions" page, there's a button to change methods. Not obvious when you're on the account page trying to do the same. And yes, the "update method" button on the account page seems to be a red herring.


Pathfinder Starfinder Roleplaying Game Subscriber

That doesn't work all the time, and it hasn't worked at all for me which is why Customer Service has had to do it manually.


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Bummer.

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