Can't Check Out

[Statzory]

Trying to buy some pdfs and I can't check out my order. Page just loads for a bit and goes nowhere. I've tried looking at other people's solutions to the problem. So far, I've tried switching browsers, clearing cookies and site data, and reentering payment information, all with no success.

[Michael Collins 283]

Same for me.

[Logan Harper She/Her]

Statzory wrote:

Trying to buy some pdfs and I can't check out my order. Page just loads for a bit and goes nowhere. I've tried looking at other people's solutions to the problem. So far, I've tried switching browsers, clearing cookies and site data, and reentering payment information, all with no success.

Hi,

Your card was declined because it did not pass the address verification system check. This indicates that there is a discrepancy between the information entered for the card on Paizo.com and the information your bank has on file for the card. Because the card was declined we cannot finalize any authorizations. If not finalized authorizations expire and the holds are released. Please ensure that all the information entered for the payment method is accurate and then try to submit the order again. If you believe that all your information is correct you will need to contact the issuing bank and let them know what is occurring.

I have reversed the authorizations on our end but please allow some time for it to be reflected in your account :)

[Logan Harper She/Her]

Michael Collins 283 wrote:

Same for me.

Hi,

It looks like it was the same issue happening for you as well, but using a different card did the trick. I've also gone ahead and reversed the authorizations on our end for you, please allow some time for that to be reflected in your account :)

[Statzory]

Thank you for getting back to me! Changing the address did solve the issue. I made one more failed purchase attempt before it went through, so there should be one more duplicate charge to be removed. For the future, does the website have a way of telling me what went wrong with the transaction? It would help speed up these kinds of issues.

[Jennifer LaPoint]

I couldn't check out when trying to place an order. It kept saying declined and something about the card information was incorrect and to try again. Well I did, with the same result each time. I even removed my card info each time to make sure I entered it properly each time. Now I have 9 holds on my account. What should I do?