Payment Methods Erased


Customer Service


Pathfinder Starfinder Roleplaying Game Subscriber

When I attempted to update my payment method, it completely erased all payment methods from the user-side.

This is crucial, as I have one remaining subscription and would not like to lose it at the moment.

This is not the first time that payment methods have become an issue -- when I changed to the previous method it required Customer Service intervention to add/use the new payment method.

Please advise, but be mindful away from computer for next week at a convention.

Thank you for your time in advance!

Customer Service Representative

Wei Ji the Learner wrote:


When I attempted to update my payment method, it completely erased all payment methods from the user-side.

This is crucial, as I have one remaining subscription and would not like to lose it at the moment.

This is not the first time that payment methods have become an issue -- when I changed to the previous method it required Customer Service intervention to add/use the new payment method.

Please advise, but be mindful away from computer for next week at a convention.

Thank you for your time in advance!

Hi,

You should now be able to see your payment methods again. Please let me know if you still aren't seeing one you need :)


Pathfinder Starfinder Roleplaying Game Subscriber

I was able to see, including an older even more defunct one. The payment method I was trying to add has been added.

Thank you very much for the timely effort!

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