Shopping Cart doesn't show Cart Total


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Looking at my shopping cart, I'm trying to budget my purchases and there's no sub-totals for everything in the cart.

For instance, I have to manually add everything up to see how much over $100 I am presently. (It will say how much I can add to my cart to get up to $100 for the shipping discount.)

I know that taxes and shipping aren't calculated until check-out, but it would be good to be able to see how much my baseline items are costing.

I thought it said this information before, but I actually can't remember.

In order to get a price estimate, I usually start a check-out and back out of it when it reaches the payment phase of check-out. This is not desirable behavior on either side of the transaction, I expect.

Ideally the cart itself would show a running total of items in the cart, as well as have a tax calculator and options to estimate shipping. But just a running total for the items in the cart would be a good start.


Pathfinder Adventure, Lost Omens, Maps, Pathfinder Accessories, Rulebook Subscriber

It did used to say before.. it's been making it really difficult and discouraging to try and shop on this site.


Looking at placing an order with the holiday coupon (since it expires this coming Sunday) and I have to go into the transaction to add the coupon code.

Once I back out of the transaction back to the cart, the prices on items in my cart are adjusted to reflect the coupon's discount.

I feel like this is related to the fact that the cart doesn't show a running total though.

There are other issues with the cart, including when I try to remove an item from my "Save for Later" list, I get directed to a page that tells me I don't have access to view it.

But really just adding a sub-total for the transaction and adding a place to put in the coupon code so the prices are adjusted would be good. I shouldn't have to start an actual check-out to get this information.


And now it's stopped showing the adjusted prices for the coupon code and not recognizing it at all, as though I used it already. I have not completed a transaction, so don't try to see adjusted prices that way as entering the code on an incomplete transaction has stopped the code from working.

I'll post to Customer Service then...


Or email, I guess.


The lack of a subtotal on the cart page is really, really frustrating.

I had the same issue trying to finalize my holiday purchases, and had to resort to "checkout" to try to find my total.

And I was never able to find a text field to enter the holiday code.

I ended up sending an email to customer.service@paizo.org asking them to adjust my order to include the discount.

I suspect there's a lot of this going on, because I still haven't heard back. (more than 24 hours if you start counting at 9 am PST on Monday morning).

Paizo Employee Software Architect

Dancing Wind wrote:

I ended up sending an email to customer.service@paizo.org asking them to adjust my order to include the discount.

I suspect there's a lot of this going on, because I still haven't heard back. (more than 24 hours if you start counting at 9 am PST on Monday morning).

Hi, Dancing Wind.

We don't own the paizo.org domain, so your email didn't come to us. Our customer service address is customer.service@paizo.com.


1 person marked this as a favorite.

Ooops!

Fortunately for me, I actually send it to Paizo.com
Unfortunately, I still haven't heard back :-)


1 person marked this as a favorite.

Annnd, within 2 business days, CS has come through!

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