"Transit Estimate" vs delivery (order 31252521)


Customer Service

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My order (Secrets of Magic pocket edition) says the delivery is 4 to 8 days in transit, but then lists a "Transit Estimate" of it shipping in 11 to 20 days. Is that in addition to the 4 to 8? So I'm really looking at 15 to 28 days?

Customer Service Lead

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Hello CrackedOzy,

What you're seeing is sort of a display issue, but just kind of. There are a lot of items we have to get from a supplier when an order is placed for them. Those items usually show a longer shipping window, like 11-20 business days. Our own items, or items we do keep in our warehouse have a much shorter window, usually 1-7 business days. But lately every item has been showing the long shipping window. Since Secrets of Magic is one of our products it has an estimate of 1-7 business days.

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That's great news, thanks!

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