Trouble Placing Orders

Customer Service


I seem to be having trouble submitting orders. Payment methods are up to date, but don’t see an order confirmation screen after clicking on ‘submit order’. Any help in resolving this would be greatly appreciated.

Customer Service Lead

Hello Illius,

The orders you are trying to place aren't going through because your card is being declined. It is failing the address verification system. Usually this happens when the billing address attached to the card is not matching up with the one the bank has on file.

Ah thank you. I had no indication that anything was wrong on my end.

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