Trouble placing orders


Customer Service


Adventure Path Charter Subscriber

Trying to place an order in and it will not let me, from 2 items in side cart. Also have up dated my payment use area, so I hope that that works also.

Customer Service Lead

Hello Kevin,

It looks like the reason it's not letting you is because sidecarted items use the same payment method as subscriptions, but our system is seeing that your subscriptions don't currently have a payment method set, so it is treating the order like there is no payment method. Attaching a payment method to the subscriptions or the order SHOULD resolve the issue.

If you'd like I can attach one of the payment methods you have on file for you. I can also move the items into your pending subscription order so they ship out with that instead of sending them to your sidecart if you prefer.

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