July 2021 New Releases and Subscription Shipping


Customer Service

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Pathfinder Adventure Path, Lost Omens Subscriber

Ok, I just got my confirmation email and I am concerned... I realize that shipping is an issue across the board, but the shipping for my current order (just a single AP book) has more than doubled? Over $10 for a single AP seems... off. Help?


Pathfinder Rulebook Subscriber

Yeah, shipping went up a bit for me too, but nothing as bad as you guys got. Ready for this pandemic to stop trying to kill us all so things like shipping and the cost of lumber go down...


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

My shipping went from $4.83 to $12.20 for one AP and Junker's Delight. That cannot be right. Twelve bucks for a one pound package?


Pathfinder Roleplaying Game Superscriber
Ed Reppert wrote:
Got my auth email. Looks good, although... is 18 bucks shipping for a 6 lb package cross country (I'm in upstate NY) via UPS ground within normal range? I don't remember.

Yeah, just came here to say it seemed REALLY high for me.

Last month: Standard post. Five books, nothing else. 6 lbs. $10.11
This month: USPS Priority. One book, nothing else. 1 lbs. $10.74

Like, honestly, I just want my book, but I can't believe standard post would have been higher?


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Lonesomechunk wrote:
when do AP books like strength of thousands start being authorized? im not sure how this all works im just curious

As it happens, I got my SoT authorization a few minutes before you posted this. You should hopefully get yours soon, if you haven't already.


Pathfinder Adventure Path, Rulebook Subscriber

I did just a few minutes ago actually! Im very excited!!!


Pathfinder Adventure, Adventure Path Subscriber

Fingers crossed the rest of the authorisations go through without a hitch, glad to have receive mine without any issues, and really hopeful the shipments begin their journeys tomorrow :-D


Shipping method is messed up on mine as well, should be the cheapest option and it is showing up as priority.

Lantern Lodge Customer Service & Community Manager

4 people marked this as a favorite.

Looks like the order creation process successfully finished. CS, warehouse, and tech will be able to start looking at orders to verify shipping costs.


Pathfinder Roleplaying Game Superscriber
Ed Reppert wrote:
Got my auth email. Looks good, although... is 18 bucks shipping for a 6 lb package cross country (I'm in upstate NY) via UPS ground within normal range? I don't remember.

I noticed the same thing, usually my shipping costs for an AP book is $4.60-ish but is $7.50 this go around.


Pathfinder Roleplaying Game Superscriber

Hi. My shipping cost is also oddly high for the AP.


Pathfinder Roleplaying Game Superscriber

I also had my order created with USPS Priority as the Shipping Method instead of the usual Standard Postal


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Pathfinder Maps, Starfinder Maps Subscriber

I was lucky (kind of) my five items this month summed to $100.25 so I just squeaked in to get the $10 discount on shipping. Sadly $10 off $114 isn’t huge. :p

(International shipping is extraordinary, at the moment).

Grand Lodge

Pathfinder Roleplaying Game Superscriber

Yeah, my shipping cost more than doubled from the last several "just 1 AP book" shipments". It has been around $4-5, and this month is over $10.


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Pathfinder Adventure Subscriber

Just as a counterpoint:
I'll be getting just AP #169, and my shipping to Austria (Europe) is at $5.65, so it's not a universal problem.

Liberty's Edge

Pathfinder Adventure Path, Lost Omens Subscriber

My order, just a single AP volume, also generated with US Priority Shipping at almost $11, which is more expensive than the shipping on my copy of Mwangi Expanse from last month.

Lantern Lodge Customer Service & Community Manager

6 people marked this as a favorite.

Just a note here, several of our rate tables for shipping costs were woefully out of date. This may mean that your shipping costs are different than you might expect. In many cases it's not that the shipping and handling are incorrectly high now, it's that they were incorrectly low before.

Additionally, global shipping along the entire supply chain is a hot mess right now, not just for us, but for everyone. Things are costing more and taking longer in transit.

There does seem to be a persistent issue where orders that should have a UPS Mail Innovations Domestic option are not seeing it come up and using USPS Priority instead. I'm looking into this with the tech and warehouse teams since it was supposed to be resolved with yesterday's fix.


Pathfinder Roleplaying Game Superscriber

I don't think my paizo advantage kicked it. It still shows the old price crossed out like it's applying a discount, and then a new price of the exact same amount (24.99 24.99).

Personally I'm fine with it staying as is, but if someone could verify it for future orders?


The shipping on my order, Order 36607538, is $10.74., or roughly twice as much as it normally is. It's only the Pathfinder Adventure Path, selected for the cheapest shipping possible. And at only a 1 lb. ship weight, $10.74 is too much.

A closer look shows it appears to have ignored a cheaper shipping method and is instead using USPS Priority instead, as mentioned in Sara Marie's previous post.


My shipping is almost $8 for just AP.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

I select USPS Priority and mine is about 4$ more than usual. That being said the increase isn't a surprise when re adjusting shipping costs and I don't go for cheapest.

People paying more than 5$ for domestic cheapest though would make me raise an eye brow.


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Pathfinder Card Game Subscriber

$15.44 for 3lbs domestic USPS Priority seems strange and higher than normal. For reference last month I had 8lbs for $12.51 shipping

(which i know in the grand scheme of things this isnt much compared to international subscribers, but as Yoshua mentions, it raises an eyebrow)

edit: looking at USPS postage calculator I think this is roughly in line. So yeah, guess I've been underpaying all this time?


Pathfinder Companion, Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

The shipping has been crazy lately. Last month, I was shipped 2 packages and charged $51.84. According to USPS and Paizo's emailed tracking link, one weighed 13.84 lbs. and the other weighed 13.82 lbs. Only the one weighing 13.84 lbs. made it, but it had everything in it - my whole order, including sidecart items, all in one package. The other package never arrived, but I don't know what could have been in it. I just double checked the link and it still shows the same information.

Lantern Lodge Customer Service & Community Manager

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Ed Reppert wrote:
Sara: it's probably running slowly because it has to check that our shipping information is correct for the pdfs. :-)

I know you said this as a joke, but I just was looking at someone's account and saw their two society subs had "USPS First Class" somehow set on them. -_-


Postage is also going up in the US in August

Lantern Lodge Customer Service & Community Manager

Our credit card processor had a 90 minute unexpected outage earlier today causing orders that we tried to settle transactions for during that time to return a payment failure. If you received a payment failure notice and should not have, you do not need to take any actions at this time, your order should retry shipping again without further intervention.


Pathfinder Roleplaying Game Superscriber

I find it very weird that last month I had order weighting 6 lbs and the cost of handling & shipping was $10.11 and this month I have 1 lbs for $10.74 O_o Also last time it was Standard Postal Delivery and now for some reason it's USPS Priority Mail.


Pathfinder Roleplaying Game Superscriber
GGSigmar wrote:
I find it very weird that last month I had order weighting 6 lbs and the cost of handling & shipping was $10.11 and this month I have 1 lbs for $10.74 O_o Also last time it was Standard Postal Delivery and now for some reason it's USPS Priority Mail.

Same, I do believe Sara said they were looking into it.


Pathfinder Roleplaying Game Superscriber
Sara Marie wrote:
Our credit card processor had a 90 minute unexpected outage earlier today causing orders that we tried to settle transactions for during that time to return a payment failure. If you received a payment failure notice and should not have, you do not need to take any actions at this time, your order should retry shipping again without further intervention.

I was part of this outage (Though not for my subscription, I tried to buy something else). As a result I switched the card my payment is attached to. Do you know if I doomed myself to a delay?

Also, thank you for everything yall do. The last few months have been nuts and yall have my thanks (and money when it accepts my card)


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Everything looks great with my order.


Pathfinder Card Game Subscriber
H2Osw wrote:
GGSigmar wrote:
I find it very weird that last month I had order weighting 6 lbs and the cost of handling & shipping was $10.11 and this month I have 1 lbs for $10.74 O_o Also last time it was Standard Postal Delivery and now for some reason it's USPS Priority Mail.
Same, I do believe Sara said they were looking into it.

It looks like the same for mine actually. Hadnt noticed that. If it's already being looked into do i need to create my own thread?


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Pathfinder Rulebook Subscriber

Yeah, everything checks out on my end, and my book shipped an hour or two ago! Gonna dig into the PDF a bit when I have the chance.

Hoping this doesn't mean I'm back of the line next month though. :(


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Pathfinder Roleplaying Game Superscriber
Sara Marie wrote:
There does seem to be a persistent issue where orders that should have a UPS Mail Innovations Domestic option are not seeing it come up and using USPS Priority instead. I'm looking into this with the tech and warehouse teams since it was supposed to be resolved with yesterday's fix.

I dont know but here's her quote.

Lantern Lodge Customer Service & Community Manager

2 people marked this as a favorite.

Gary believes he found two issues that are causing most of the problems. He's got a few more tests to run this evening and hopefully we'll have things sorted soon. This is a top priority for us to resolve.

Lantern Lodge Customer Service & Community Manager

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The warehouse started shipping orders that managed to get the correct standard shipping rate for domestic Mail Innovations and domestic UPS as those seem to be consistently correct shipping rates.


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Pathfinder Maps, Starfinder Maps Subscriber

Hi Sara. May I ask if there will there be any delays with the international orders? They seem correct, albeit high. (Or at least aren't being widely reported as wrong).


Pathfinder Adventure Path, Rulebook Subscriber

my order also was listed as priority mail but i dont believe i had it listed as such, hopefully this doesnt delay my shipment at all and it can get fixed soon


Will postage issues be addressed in a blog or something?

Scarab Sages

Paizo Charter Superscriber; Pathfinder Companion, PF Special Edition Subscriber; Starfinder Superscriber
Sara Marie wrote:
Our credit card processor had a 90 minute unexpected outage earlier today causing orders that we tried to settle transactions for during that time to return a payment failure. If you received a payment failure notice and should not have, you do not need to take any actions at this time, your order should retry shipping again without further intervention.

This is good to know, and I should have checked this thread before I tried to update my payment method. However, I did try but failed to do so, as it would not save a second payment method I tried to add. I filled in a second credit card on the add new payment link, but My Account still claims I have just one.


Pathfinder Roleplaying Game Superscriber

SO... mine is def one of the ones with USPS priority, but what if I'm willing to just eat the extra $5 for get the pdf ahead of the weekend and would be satisfied if the problem was corrected for august?

Grand Lodge

Pathfinder Roleplaying Game Superscriber
Thrawn82 wrote:
SO... mine is def one of the ones with USPS priority, but what if I'm willing to just eat the extra $5 for get the pdf ahead of the weekend and would be satisfied if the problem was corrected for august?

That's an excellent question. I, too, would be happy paying the extra cost this month and get the PDF sooner with less work for Paizo in correcting the shipping cost and would be happy if it was corrected next month.


Pathfinder Companion, Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

My preorder of Junker's Delight was just charged and sent to me all by itself, despite my email under a different order number from 2 days ago telling me that it would be sent with my monthly subs and my monthly sub items have not been charged or sent yet. I hope I still get my sub items this month. Something seems weird...


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

My package is shipping now and even uses UPS again, as ordered. Thanks!

Lantern Lodge Customer Service & Community Manager

4 people marked this as a favorite.

Gary was able to figure out fixes last night. I am going to adjust the orders in a moment.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

I got a shipping email, and all my downloads. Shipping for a single six pound package, Redmond to Rochester, NY, was $18.19, minus $10 for the shipping discount, so $8.19. I'm guessing that's about right now that Paizo's updated their shipping cost tables. :-)

Could look at it this way: since a dollar is really only worth about 4 cents, shipping really only cost me about 33 cents. :-)

Lantern Lodge Customer Service & Community Manager

2 people marked this as a favorite.

Using the Order Mangler (yes, that's it's actual name) to adjust a ton of subscription orders (hopefully) to their correct standard post (UPS Mail Innovations) shipping rates.


Pathfinder Adventure Path, Rulebook Subscriber

Thank you for fixing my order, I know yall are busy around this time but I appreciate the hard work! Now to wait impatiently for my order to ship (so excited!)


Pathfinder Roleplaying Game Superscriber

Mine looks good! Thank you!


Pathfinder Roleplaying Game Superscriber

Mine is fine now, thank you!


2 people marked this as a favorite.
Pathfinder Roleplaying Game Superscriber

Do we have any confirmation of whether international shipping has started? Domestic mail was mentioned but unsure if thats just cause thats where the problems are!

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