Raychael Allor Customer Service Representative |
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Hi folks!
Due to a lot of changes with shipping, it appears that something happened where the wrong shipping method may have been automatically selected during order generation (i.e. if you usually go with 'Cheapest' and it decided to ship via a different method such as USPS or USPS Priority despite there actually being a cheaper option). At this point, we believe it affects some domestic orders, but we'll ensure that that's the case.
It's currently being looked into and I don't believe it will require anyone to do or change anything on their end, but if you believe this is an issue you're having, please leave a comment with your order number so I can pass it along to the appropriate parties.
I'll update here with more information as it becomes available to me!
Raychael Allor Customer Service Representative |
BobROE RPG Superstar 2013 Top 32 |
Raychael Allor Customer Service Representative |
Sara Marie Customer Service & Community Manager |
My subscription also switched to USPS priority this month, I'm in the UK. Order #36460195 Thanks for your efforts!
There may be some orders shipping via USPS Priority that are using incorrect Priority shipping rates. However, I believe we corrected the orders where this resulted in the shipping being calculated at a higher rate than it should be. In the case of order 36460195, the incorrect rate we quoted for USPS Priority is cheaper than the other shipping options, so we won't be changing it (unless you really want us to? I know some folks care more about which method it is going than the cost).
I would ask in general, that folks try to remember for planning future shipments from us that June 2021 is definitely not a month you'd want to depend on for an accurate assessment of how much shipping methods will cost for subs going forward. There's a bunch of things going on globally that are causing issues with shipping everywhere (including VAT changes, and supply chain logistics), in addition to issues on our end that we're working on.
Sara Marie Customer Service & Community Manager |
OK my June order has just hit my credit card, and it appears to be the same amount that I was advised before customer services started looking into it. (Slightly more actually, but I'm putting that down to exchange rate fluctuations.)
I just took a peak and our USPS issues are working in your favor so your order total didn't need to change.
BobROE RPG Superstar 2013 Top 32 |
I have it set to cheapest which usually means Standard Postal Delivery, this times its USPS First-Class Mail, but that may be because the shipment is larger.
In Canada if that is relevant.
Order 36456131
The S&H on this is more than 4 times the normal shipping costs, which suggest that the addition of Little Trouble in Big Absalom increased by shipping costs by more than the cost to normally ship an AP issue. So it seems like it would be cheaper to just ship it in 4 separate envelopes.
Tom G |
Tom G wrote:My subscription also switched to USPS priority this month, I'm in the UK. Order #36460195 Thanks for your efforts!There may be some orders shipping via USPS Priority that are using incorrect Priority shipping rates. However, I believe we corrected the orders where this resulted in the shipping being calculated at a higher rate than it should be. In the case of order 36460195, the incorrect rate we quoted for USPS Priority is cheaper than the other shipping options, so we won't be changing it (unless you really want us to? I know some folks care more about which method it is going than the cost).
I would ask in general, that folks try to remember for planning future shipments from us that June 2021 is definitely not a month you'd want to depend on for an accurate assessment of how much shipping methods will cost for subs going forward. There's a bunch of things going on globally that are causing issues with shipping everywhere (including VAT changes, and supply chain logistics), in addition to issues on our end that we're working on.
Thanks for looking into it. As long as it's cheapest it's good for me. I can't wait for Mwangi Expanse \o/