June 2021 Subscription Shipping Errors


Customer Service

Paizo Employee Customer Service Representative

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Hi folks!

Due to a lot of changes with shipping, it appears that something happened where the wrong shipping method may have been automatically selected during order generation (i.e. if you usually go with 'Cheapest' and it decided to ship via a different method such as USPS or USPS Priority despite there actually being a cheaper option). At this point, we believe it affects some domestic orders, but we'll ensure that that's the case.

It's currently being looked into and I don't believe it will require anyone to do or change anything on their end, but if you believe this is an issue you're having, please leave a comment with your order number so I can pass it along to the appropriate parties.

I'll update here with more information as it becomes available to me!

Paizo Employee Customer Service Representative

While we're getting this fixed, some of you may receive a new confirmation email. Chances are, nothing has changed (but, of course, feel free to look it over), it's just an extra email!


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

I've been affected by this, my setting is UPS. I'm not domestic, though, and this happened last month, too.


Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition Subscriber

I'm in Europe and currently have UPS Priority listed on the order - first time I've seen it use UPS and costs seem fairly high. Could you guys check my order as well? Thanks!


I´m in Mexico and have USPS Priority, dont really know if thats really the cheapest or not


Pathfinder Roleplaying Game Superscriber

I'm in europe, usually ship with cheapest but now have USPS priotiry.
Order 36443944

RPG Superstar 2013 Top 32

I have it set to cheapest which usually means Standard Postal Delivery, this times its USPS First-Class Mail, but that may be because the shipment is larger.

In Canada if that is relevant.

Paizo Employee Customer Service Representative

Just to provide more info, we're having a look into this now!


Pathfinder Roleplaying Game Superscriber

Hi! Same as Orgnock above...

I'm in Europe and opted for the "cheapest method", but it looks like USPS Priority was selected for the big June package!

Thank you for looking into those shipping problems, keep up the good work! :)

Grand Lodge

Pathfinder Adventure Path Subscriber

Yes, mine did the switch to USPS priority too.

Grand Archive

Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path Subscriber

As far as I’m aware Mail Innovations International is my usual shipping method and it’s the same for this months order, I’ve got cheapest option chosen, I’m in Australia

Liberty's Edge

Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition Subscriber

My subscription also switched to USPS priority this month, I'm in the UK. Order #36460195 Thanks for your efforts!

Grand Lodge

Pathfinder Adventure Path Subscriber

OK my June order has just hit my credit card, and it appears to be the same amount that I was advised before customer services started looking into it. (Slightly more actually, but I'm putting that down to exchange rate fluctuations.)

Lantern Lodge Customer Service & Community Manager

Tom G wrote:
My subscription also switched to USPS priority this month, I'm in the UK. Order #36460195 Thanks for your efforts!

There may be some orders shipping via USPS Priority that are using incorrect Priority shipping rates. However, I believe we corrected the orders where this resulted in the shipping being calculated at a higher rate than it should be. In the case of order 36460195, the incorrect rate we quoted for USPS Priority is cheaper than the other shipping options, so we won't be changing it (unless you really want us to? I know some folks care more about which method it is going than the cost).

I would ask in general, that folks try to remember for planning future shipments from us that June 2021 is definitely not a month you'd want to depend on for an accurate assessment of how much shipping methods will cost for subs going forward. There's a bunch of things going on globally that are causing issues with shipping everywhere (including VAT changes, and supply chain logistics), in addition to issues on our end that we're working on.

Lantern Lodge Customer Service & Community Manager

Darrell Impey UK wrote:
OK my June order has just hit my credit card, and it appears to be the same amount that I was advised before customer services started looking into it. (Slightly more actually, but I'm putting that down to exchange rate fluctuations.)

I just took a peak and our USPS issues are working in your favor so your order total didn't need to change.

RPG Superstar 2013 Top 32

BobROE wrote:

I have it set to cheapest which usually means Standard Postal Delivery, this times its USPS First-Class Mail, but that may be because the shipment is larger.

In Canada if that is relevant.

Order 36456131

The S&H on this is more than 4 times the normal shipping costs, which suggest that the addition of Little Trouble in Big Absalom increased by shipping costs by more than the cost to normally ship an AP issue. So it seems like it would be cheaper to just ship it in 4 separate envelopes.

Liberty's Edge

Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition Subscriber
Sara Marie wrote:
Tom G wrote:
My subscription also switched to USPS priority this month, I'm in the UK. Order #36460195 Thanks for your efforts!

There may be some orders shipping via USPS Priority that are using incorrect Priority shipping rates. However, I believe we corrected the orders where this resulted in the shipping being calculated at a higher rate than it should be. In the case of order 36460195, the incorrect rate we quoted for USPS Priority is cheaper than the other shipping options, so we won't be changing it (unless you really want us to? I know some folks care more about which method it is going than the cost).

I would ask in general, that folks try to remember for planning future shipments from us that June 2021 is definitely not a month you'd want to depend on for an accurate assessment of how much shipping methods will cost for subs going forward. There's a bunch of things going on globally that are causing issues with shipping everywhere (including VAT changes, and supply chain logistics), in addition to issues on our end that we're working on.

Thanks for looking into it. As long as it's cheapest it's good for me. I can't wait for Mwangi Expanse \o/

Silver Crusade

Order 36607606

I am domestic, and my shipping has been shifted to priority without my authorization.


Pathfinder Adventure Path Subscriber

Hello my shipping changed from standart $5.65 to $43.98 for a single volume of AP in Order 36608014 is it transported via teleport ?) i just can't afford such shipping) hoping it's an error

Grand Lodge

Pathfinder Lost Omens, Rulebook Subscriber

Order 36532531 seems to be about 3x what I'm normally paying for 'Cheapest' shipping.

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