Incorrect prices on order 36459815


Customer Service

Shadow Lodge

Pathfinder Lost Omens, Maps, Rulebook Subscriber

I just received advance notice that order 36459815 is about to be ship.
It shows that I am being charged full price for all products in the order.

I am currently a subscriber to four product lines:
Pathfinder Rulebook, Pathfinder Lost Omens, Pathfinder Maps, & Pathfinder Pawns.

Shouldn't this qualify me for the 15% Pathfinder Advantage discount?

Paizo Employee Customer Service Representative

Fixed and resent the confirmation email! Apologies, it's a known bug that I don't currently have a resolution for (apart from manually fixing it on our end).

Shadow Lodge

Pathfinder Lost Omens, Maps, Rulebook Subscriber

Thanks!

One piece of information that might be of use to you in tracking down the bug - last month I cancelled my Adventure Path subscription. It's possible (and, in fact, quite probable) that this subscription was being counted as one of the four subscriptions that qualified me for Pathfinder Advantage, and that the system failed to recalculate the number of active subscriptions correctly.

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