Order 36367624


Customer Service


My order was indicated to have been shipped on the 16th of this month with a 4 to 8 business day arrival expectation. I was not able to track the package until today. It seems that it was not processed until yesterday and shipped out today (24th) which will not be within the shipping date that I pay for.

I am requesting that a new package be shipped out so that the shipping that I pay for is actually realized.

Customer Service Representative

Terevalis Unctio of House Mysti wrote:

My order was indicated to have been shipped on the 16th of this month with a 4 to 8 business day arrival expectation. I was not able to track the package until today. It seems that it was not processed until yesterday and shipped out today (24th) which will not be within the shipping date that I pay for.

I am requesting that a new package be shipped out so that the shipping that I pay for is actually realized.

Hi!

I took a look at the order and it did indeed leave our warehouse on 2/16 but looks like UPS may not have scanned it until 2/23. I know UPS has been experiencing shipping delays and unfortunately that may be the case with your order but it looks to be on its way to you :)


Thank you for the info but it does not fulfill my request. I pay for a specific service and expect to get what I pay for.

Customer Service Representative

Terevalis Unctio of House Mysti wrote:
Thank you for the info but it does not fulfill my request. I pay for a specific service and expect to get what I pay for.

The shipping time frame you receive is an estimated amount of time and unfortunately all postal services are still experiencing delays but your order is on the way. Please let me know if I can assist you further :)


A refund on my shipping would be appreciated as service was not provided for what was promised. I paid for 4 to 8 day delivery, not to get my package mailed on the 7th or 8th day.

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