I recently tried to purchase Troubles in Otari as a PDF, PFS Scenario 1-14 Lions in Katapesh, and PFS Scenario 1-18 Lodge of the Living God. I go through all the steps, confirm my payment method, put in the holiday discount code, and then click "Place Your Order" and the only thing that happened is the navigation buttons went away. If I try to click it again, the wheel spins like it's processing and then nothing.
I've tried about 10 times now in different browsers and after clearing cookies and other things, nothing has changed the outcome.
Yep.
Same here. Every time.
I am also having this issue
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I recently tried to purchase Troubles in Otari as a PDF, PFS Scenario 1-14 Lions in Katapesh, and PFS Scenario 1-18 Lodge of the Living God. I go through all the steps, confirm my payment method, put in the holiday discount code, and then click "Place Your Order" and the only thing that happened is the navigation buttons went away. If I try to click it again, the wheel spins like it's processing and then nothing.
I've tried about 10 times now in different browsers and after clearing cookies and other things, nothing has changed the outcome.
Hi WinstonCrimsonthorn!
Usually when this happens at checkout it is because the billing address used for the order isn't matching with what the bank has on file for it. We recommend double checking the address and then trying to place your order. Please let me know if I can assist you further :)
I recently tried to purchase Troubles in Otari as a PDF, PFS Scenario 1-14 Lions in Katapesh, and PFS Scenario 1-18 Lodge of the Living God. I go through all the steps, confirm my payment method, put in the holiday discount code, and then click "Place Your Order" and the only thing that happened is the navigation buttons went away. If I try to click it again, the wheel spins like it's processing and then nothing.
I've tried about 10 times now in different browsers and after clearing cookies and other things, nothing has changed the outcome.Hi WinstonCrimsonthorn!
Usually when this happens at checkout it is because the billing address used for the order isn't matching with what the bank has on file for it. We recommend double checking the address and then trying to place your order. Please let me know if I can assist you further :)
I have double checked my address both on my bank's end and on my Paizo account's end and no such luck fixing the problem yet. Any other suggestions?
I have noticed that when I apply the holiday discount code, the site is displaying a gencon2020 discount code as well that I'm sure won't work. Does that have something to do with it?
Hi, sorry for hijacking this post. I've experienced similar issues when trying to make online purchases... I click to confirm the order, and nothing happens. I've seen numerous responses to similar complaints, where the customer service rep states this is likely due to the address on file not matching the address in the credit card or with the bank.
If this is the case, then why isn't there a pop up or message for your customers? Something to let us know what the potential issue or issues may be? Don't you think letting us know would be beneficial? Then we could review the issue and attempt to fix it ourselves.
Instead, we are left scratching our heads, clicking on the confirm order button, thinking it's something on our end. Quite frankly, it really is poor design.
Just wanted to bump this thread because I haven't heard back and it's been over a month now. I still have the items in my cart but have not been able to purchase them yet. Could someone help me any further? I did check my address in the website and on my bank's end and nothing worked.
Just as an update, I just tried to purchase the Lost Omens Ancestry Guide just by itself with a new card and had the same problem happen.
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Just as an update, I just tried to purchase the Lost Omens Ancestry Guide just by itself with a new card and had the same problem happen.
Do you mind confirming the items you would like to purchase and I can see if I can give it a good nudge with the updated payment method on the order :)
Just as an update, I just tried to purchase the Lost Omens Ancestry Guide just by itself with a new card and had the same problem happen.Do you mind confirming the items you would like to purchase and I can see if I can give it a good nudge with the updated payment method on the order :)
Troubles in Otari PDF
PFS Scenario 1-14 Lions in KatapeshPFS Scenario 1-18 Lodge of the Living God
Lost Omens Ancestry Guide PDF
Thank you for your help! I really appreciate it!
Just as an update, I just tried to purchase the Lost Omens Ancestry Guide just by itself with a new card and had the same problem happen.Do you mind confirming the items you would like to purchase and I can see if I can give it a good nudge with the updated payment method on the order :)Troubles in Otari PDF
PFS Scenario 1-14 Lions in Katapesh
PFS Scenario 1-18 Lodge of the Living God
Lost Omens Ancestry Guide PDFThank you for your help! I really appreciate it!
Of course! I was able to submit the order for you and you should be receiving an email confirmation here shortly as well. Please let me know if I can do anything more to assist you :)
Of course! I was able to submit the order for you and you should be receiving an email confirmation here shortly as well. Please let me know if I can do anything more to assist you :)Just as an update, I just tried to purchase the Lost Omens Ancestry Guide just by itself with a new card and had the same problem happen.Do you mind confirming the items you would like to purchase and I can see if I can give it a good nudge with the updated payment method on the order :)Troubles in Otari PDF
PFS Scenario 1-14 Lions in Katapesh
PFS Scenario 1-18 Lodge of the Living God
Lost Omens Ancestry Guide PDFThank you for your help! I really appreciate it!
Thank you very much! I see them in my account now!