Order 36255494 'Important: Your payment method was declined'


Customer Service


Pathfinder Starfinder Roleplaying Game Subscriber

The order has a valid payment method and this is the third time this year since COVID started that I've had serious issues with my payment method not being accepted.

There may be lingering artifacts in the system seeing an older mode of payment - it's what caused the previous two issues, despite the mode of payment being changed.

I would call, but unfortunately it's the weekend and I have to get to work at my ESSENTIAL job of... customer service.

Please advise on this soonest, I was hoping for the shipment for holiday gifts!

Thank you for your time and consideration in advance!

Customer Service Representative

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Wei Ji the Learner wrote:


The order has a valid payment method and this is the third time this year since COVID started that I've had serious issues with my payment method not being accepted.

There may be lingering artifacts in the system seeing an older mode of payment - it's what caused the previous two issues, despite the mode of payment being changed.

I would call, but unfortunately it's the weekend and I have to get to work at my ESSENTIAL job of... customer service.

Please advise on this soonest, I was hoping for the shipment for holiday gifts!

Thank you for your time and consideration in advance!

Hi Wei Ji the Learner! I have updated your payment method on the order for you and I have updated the default payment as well. You should be receiving an email confirmation here shortly. Please let me know if I can further assist you!


Pathfinder Starfinder Roleplaying Game Subscriber

I have gotten the confirmation email with a 'Pending' date of 19NOV.

Standing by for the payment and shipment emails eagerly. Thank you very much for the prompt response given the workload!

:>


Pathfinder Starfinder Roleplaying Game Subscriber

Package was delivered today, thank you very much for the action on this!

Have a tranquil holiday season with as minimal stress as you can manage!

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