Missing Item from Order #30117176


Customer Service


Good afternoon,

I received my package two weeks ago (sent an email that day) and I was missing one item. I ordered 1 x Pathfinder Adventure Card Game Character Mats: Ekkie (UPI410596) but only received the card (which I already have) and not the mat. Could you go ahead and ship that as well?

Also, when would you expect to get "Pathfinder Battles: Iconic Heroes Set #6" in stock? I wanted to order it, but it looked like it was going to ship separately. Now that you'll have to send a second package, could you throw that along with it? After I pay for it, of course :)

Thank you very much!

Customer Service Representative

Hello Crockett8513,

Thank you so much for your patience as we have had a large influx of messages. I'm so sorry your Pathfinder ACG Character Mats: Ekkie was missing from your shipment! I have processed a replacement and you should see a confirmation email shortly.

As for the Pathfinder Battles: Iconic Heroes Set #6, we currently do not have a date set for a restock. If we do restock, we'll likely have an update on our blog!


I received it yesterday. Thank you very much for your help! Good luck with that backlog :)

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