Order #8366388 **missing card PDF**


Customer Service

Grand Lodge

Before there was an option for PDFs in the accessory/card product line, we ordered the Bestiary Battle Cards using my girlfriend's account (since it didn't matter). Now, that they are available as part of the subscription, do I have to buy another box of Bestiary cards from this account in order to get the PDF? Or is her account eligible for the PDF without having to subscribe twice? It doesn't really matter either way since we share our PDFs. Thx

Customer Service Representative

Hello TwilightKnight,

The way that the PDFs retroactively occur is if the account had purchased them with the applicable subscription, so if the Bestiary Battle Cards were purchased as part of a subscription on another account, she may qualify for the PDF on that account. We would need to be contacted by that account holder in order to take a look at the specific situation going on with that account if she has concerns about qualifying for and receiving the PDF.

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