View Cart / Checkout returns "Not Authorized" Page

[avagdu]

Hello -

Since Sunday evening, I have been attempting to place an order (I was trying to take advantage of the PaizoCon 2020 coupon code). I get the items into my cart, then attempt to start checkout, and I get the behavior shown in this video.

Once this starts occurring, I cannot load my cart or make purchases. If I sign out and back in, I can access my cart again, but all of the items that were in my cart are missing. I have tried this on Chrome and Safari on both macOS Catalina and iOS 13. I was thinking that it was occurring because I added a couple back-ordered items to my cart, but I am able to recreate the behavior without those two items.

Here is a list of the URLs and product identifiers I'm attempting to order:
https://paizo.com/products/btpy9ufk?Pathfinder-Collector-Pin-Goblin KCGPFPGOB
https://paizo.com/products/btpy9ufj?Pathfinder-Collector-Pin-Pathfinder-Log o KCGPFPLOGO
https://paizo.com/products/btpy9msb?Pathfinder-Society-Faction-Pin-Dark-Arc hive KCGPFSDAR
https://paizo.com/products/btpy9msf?Pathfinder-Society-Faction-Pin-Grand-Lo dge KCGPFSGRA (2)
https://paizo.com/products/btpy9msc?Pathfinder-Society-Faction-Pin-Libertys -Edge KCGPFSLIB
https://paizo.com/products/btpy9msl?Pathfinder-Society-Faction-Pin-The-Exch ange KCGPFSEXC
https://paizo.com/products/btpy9msm?Pathfinder-Society-Faction-Pin-Scarab-S ages KCGPFSSCA
https://paizo.com/products/btq021d2?Starfinder-Skittermander-Gamer-Pouch UPI18214 (2 purple, 1 red, 1 blue)
https://paizo.com/products/btpy9jga?Pathfinder-Battles-2016-Promotional-Fig ure-Kobold-Devilspeaker WZK72052-8-01-PR
https://paizo.com/products/btpy909n?Pathfinder-Battles-2013-Promotional-Fig ure-Konkrud PZOWZKPM0002
https://paizo.com/products/btpy96s6?Pathfinder-Battles-2014-Promotional-Fig ure-Goblin-Raider WZK71744
https://paizo.com/products/btq01zs4?Starfinder-Skittermander-Pin KCGSFSKIT-B (2)
https://paizo.com/products/btq01zs2?Starfinder-Skittermander-Pin KCGSFSKIT-G
https://paizo.com/products/btq01zs3?Starfinder-Skittermander-Pin KCGSFSKIT-P (2)
https://paizo.com/products/btq01zs1?Starfinder-Skittermander-Pin KCGSFSKIT-R (2)
https://paizo.com/products/btpy9zky?Starfinder-Society-Faction-Pin-ExoGuard ians KCGSFSEXO
https://paizo.com/products/btpy9zkx?Starfinder-Society-Faction-Pin-Dataphil es KCGSFSDAT
https://paizo.com/products/btpy9zkv?Starfinder-Society-Faction-Pin-Acquisit ives KCGSFSACQ (2)
https://paizo.com/products/btpy95fv?Campaign-Coins-Pack-of-10-Coins-Freepor t-Silver-Skull KCGFPSIL

Backordered:
https://paizo.com/products/btpy9x7d?Starfinder-Collector-Pin-Starfinder-Log o KCGSFPLOGO
https://paizo.com/products/btpy9zl0?Starfinder-Society-Faction-Pin-Wayfinde rs KCGSFSWAY

I would really like to be able to place this order, and hope that I can still use the discount code.

Thank you!

PS: If this should be in the Website feedback page, please let me know, and I'll move it over.

[Sam Phelan]

Hello avagdu,

This situation with your account is pretty tangled. There were corrupted items that were getting not only your original order, but all my attempts to fix it stuck. At this point, I was hoping to work with you on the best way I can help at this point. I believe we have untangled enough to allow you access to your cart again. Please let us know if it continues to give you difficulty.

I have also cobbled together an order of the items from your original order that we still have available. The code cannot apply to any backordered items, so I have left these items exempt and applied the 15% discount to the order. Please let me know if you are still interested in this order, or if there are any changes you'd like to make to it. It is suspended, so it will not charge or ship until we hear back from you.

I'm sorry for the issue here! I was a crazy one! If you have any other questions or concerns, please let us know. Thank you!

[avagdu]

Hi Sam,

Thanks for your help!

My cart cleared out at some point in the last week, and I was able to do a smaller order 27951451 with some of the items, namely Konkrud and the 4 Skittermander bags.

If we can make the following updates to order 29180216, we should be in a good position:
Remove:
https://paizo.com/products/btpy909n?Pathfinder-Battles-2013-Promotional-Fig ure-Konkrud PZOWZKPM0002
https://paizo.com/products/btq021d2?Starfinder-Skittermander-Gamer-Pouch UPI18214 (green and red)

Change quantity to 2:
https://paizo.com/products/btq01zs3?Starfinder-Skittermander-Pin KCGSFSKIT-P
https://paizo.com/products/btq01zs1?Starfinder-Skittermander-Pin KCGSFSKIT-R
https://paizo.com/products/btpy9zkv?Starfinder-Society-Faction-Pin-Acquisit ives KCGSFSACQ

Additionally, I now have some codes from PaizoCon, but if attempting to get those in would cause a further delay, I'm good with using them on other items.

Thanks again for your help!

[Diego Valdez]

Hello avagdu,

I have made the requested changes to the order. You will be receiving an updated email confirmation. I have also lifted the suspension so the order can ship out (it looks like Sam suspended the order so it wouldn't ship before we could make the changes you wanted made). So it should be on its way soon.