Order processing


Customer Service


Is anyone having issues with their PDF order not being processed? i had placed an order over a ago 2 weeks ago for some PDFs (module and core rules for 2E)but it never got processed. I went through all the steps up to the PayPal and completed the order. But, i never got an email confirmation and when I checked, my back account was never charged. So, ofc I ordered again.. but its been three days now and still on email confirmation and no product.. Help pls?
TIA

Customer Service Representative

Hi Brian!

I'm sorry that our website didn't let you know. It looks like your bank declined to let your card go through, but didn't provide our processor with a reason why. It might be a good idea to call your bank, or send us an email at customer.service@paizo.com and we can take a deeper look into your card.


Virginia J. wrote:

Hi Brian!

I'm sorry that our website didn't let you know. It looks like your bank declined to let your card go through, but didn't provide our processor with a reason why. It might be a good idea to call your bank, or send us an email at customer.service@paizo.com and we can take a deeper look into your card.

i emailed customer service on 4/16, so hopefully it is in the queue to be handled soon.. In the mean time I updated my payment just in case. Although if payment was delicned, why were the items removed from my cart?

Anyway... going to try again..

Thanks

Customer Service Representative

Hello Brian!

Looks like your original order went through, and I've fixed the issue with your cart. The two items are back in there now.

Community / Forums / Archive / Paizo / Customer Service / Order processing All Messageboards
Recent threads in Customer Service