I only have the one item (Adventure Path) in my cart. For the second month in a row, it appears that the system has charged my store credit the appropriate amount for the item itself. However, for whatever reason it refuses to also charge the cost of shipping to my store credit, and thus my order has come up declined. It's not a matter of insufficient funds, as I still have $14.00+ in store credit available.
It's just the one book for me this month. Like most others, I don't need it in any hurry--I primarily do in-person play only, and I've suspended them indefinitely. In other words, it's not a pressing matter by any means, and others should definitely come first.
For the record, Diego was kind enough to help me out last month via phone, and it didn't even take more than minute or two. But he was at the actual building, so that might play a role.
Long term outlook: You all obviously have bigger fish to fry at the moment. But this is the second time in two months the same issue has happened on my account, so there is definitely a bug. It's something for the tech folks to take a look into whenever they catch a breather from other, more pressing issues.
Thanks in advance for the time and effort put into this matter.
Please take care and stay as safe as humanly possible.
Hi Pigraven,
I looked into your order and our tech team is looking into it now! They may not have a resolution right away but just wanted you to know it's on their radar. Once they have had a chance to see what the underlying cause is, I'll fix that up for you. Thanks for your patience!
Hi Pigraven,
I looked into your order and our tech team is looking into it now! They may not have a resolution right away but just wanted you to know it's on their radar. Once they have had a chance to see what the underlying cause is, I'll fix that up for you. Thanks for your patience!
No problem. Now more than ever it's a "it'll get fixed when it gets fixed" sort of thing. The key for me is knowing it's on their radar.
Y'all take care!