Order Pending


Customer Service


Hey I ordered the Age of Ashes Pawn Collection about 10 days ago on March 7th and the order still says pending. What does pending mean? How soon will it ship? Other times I've ordered physical items from the website they have come well before 10 business days. My order number is 18327787

Thanks!

Customer Service Representative

Hi Crundus,

The Age of Ashes Pawn set is a March release, which means the release isn't actually available in stores until the last week of March. It's available on our website because subscriptions have begun shipping out. Your book should ship out within the next week or two. Thanks for your patience!


Joan H. wrote:

Hi Crundus,

The Age of Ashes Pawn set is a March release, which means the release isn't actually available in stores until the last week of March. It's available on our website because subscriptions have begun shipping out. Your book should ship out within the next week or two. Thanks for your patience!

Ooooh, ok, I must have missed that. My apologies. Thank you for the clarification!

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