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Can someone help sort out the issues I am having with my orders 10529243 and 10529366?
I made a purchase using store credit, 10529243, which had both digital and physical items. I immediately was able to download the digital purchases and was charged for the rest against my store credit. This order had the holiday 10% additional discount.
The physical items got bundled with some subscription items in a new order, 10529366, and I was charged again on my credit card. In addition, my remaining store credit was used. Some of my items were moved to my side cart and do not appear to reflect the 10% discount or the fact that they had already been paid for with store credit.
It is certainly possible that my remaining store credit was not enough to cover the new items in full and I might owe some money above my balance but it appears that I was overcharged by a couple hundred dollars.
Hello 1970Zombie!
Sorry about all the wonkiness with your order! We've adjusted the store credit and have refunded you the money that you were charged. Please take a look, and if anything looks amiss, let us know.