Paizo Advantages not showing up on cart items


Customer Service

Wayfinders

Wanted to subscribe to 4 subscriptions to get the discount (all 4 subs apply to the Advantage)
-Pathfinder RPG
-Pathfinder Adventure Path
-Pathfinder Lost Omens
-Starfinder RPG

All four are in my cart but they still just say "Cover Price" and when I go to checkout and make final confirmation, the price is wrong. It doesn't show the 15% discount anywhere like it used to.

I'm sort of afraid to subscribe because I don't want to get accidentally charged full cover price because of a glitch in the system if I have 4 qualifying subscriptions for the Paizo Advantage.

What do I need to do?


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

Pathfinder Advantage doesn't apply until items from all four subscriptions have shipped. I don't know which items you're starting your subs with, but they'll all have to ship at once for the 15% off to apply on your first shipment.

Fwiw, checking out with just subscriptions in your cart costs you nothing; there won't be any charge placed to your card until your items ship.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Yup what Joana said. Advantage doesn't activate until you have had a sub shipment from each of the subs at least once and all subs are active. This makes it so people can't abuse the program by cancelling subs after getting a discount situation.

Wayfinders

Yoshua wrote:

Yup what Joana said. Advantage doesn't activate until you have had a sub shipment from each of the subs at least once and all subs are active. This makes it so people can't abuse the program by cancelling subs after getting a discount situation.

I see...So I guess my first couple shipments won't get the 15% until the very last subscription sends something off? Kind of a bummer, but I understand the reasoning.

That said, I looked in my account and I don't see anything in my sidecart. One item ships immediately (Gamemastery Guide) but the items in the other 3 subscriptions were supposed to be added to the sidecart. Does that just take a while to update or is this a glitch too?

Paizo Employee Customer Service Representative

Hi Jara Odvok!

Looks like you and I spoke to each other on the phone yesterday and got this resolved. Thank you to Joana and Yoshua for your help!

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