Unable to ship


Customer Service


Trying to order the Gamemastery Guide. I finally got it into the cart by ordering it from the home page, but now it keeps saying "Unable to ship: Contact Customer Service".


Any help?


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

Today is a federal holiday, and Customer Service isn't working. When they get back in the office, they work from the bottom of the list (earliest last post in a thread) up, so bumping your thread moves you to the back of the queue.

If you can, you might try calling during business hours tomorrow. I know they have a backlog in their email inbox, and the last forum thread they got to is from Thursday so they're a few days behind there as well. Calling is the quickest way to get your issue resolved.

Paizo Employee Customer Service Representative

Hi Thomas Keller!

Thank you for your patience, we've been working through a backlog of messages. It looks like our site glitched a little, but I've got your Gamemastery Guide all set up to ship as soon as possible. Thank you Joana as well for your assistance!


I see it now says "Pending" in my order history. Does that mean I need to reorder, or that it will be shipped?


1 person marked this as a favorite.
Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

"Pending" means it's waiting its turn to get packed in a box and the shipping label affixed; then the status will change to "Complete."


The order has been "Pending" for over a week now. Do I need to reorder?


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Definitely don't do that unless you want two copies of that book. A second order won't get to you any faster than the first one.

Community / Forums / Paizo / Customer Service / Unable to ship All Messageboards

Want to post a reply? Sign in.