paizo.com Recent Posts in Unable to shippaizo.com Recent Posts in Unable to ship2022-01-04T21:25:23Z2022-01-04T21:25:23ZRe: Forums: Customer Service: Unable to shipDavid knott 242https://paizo.com/threads/rzs42xzv?Unable-to-ship#82020-02-27T17:56:57Z2020-02-27T17:56:57Z<p>Definitely don't do that unless you want two copies of that book. A second order won't get to you any faster than the first one.</p>Definitely don't do that unless you want two copies of that book. A second order won't get to you any faster than the first one.David knott 2422020-02-27T17:56:57ZRe: Forums: Customer Service: Unable to shipThomas Kellerhttps://paizo.com/threads/rzs42xzv?Unable-to-ship#72020-02-27T16:48:21Z2020-02-27T16:48:21Z<p>The order has been "Pending" for over a week now. Do I need to reorder?</p>The order has been "Pending" for over a week now. Do I need to reorder?Thomas Keller2020-02-27T16:48:21ZRe: Forums: Customer Service: Unable to shipJoanahttps://paizo.com/threads/rzs42xzv?Unable-to-ship#62020-02-19T23:23:47Z2020-02-19T22:59:30Z<p>"Pending" means it's waiting its turn to get packed in a box and the shipping label affixed; then the status will change to "Complete."</p>"Pending" means it's waiting its turn to get packed in a box and the shipping label affixed; then the status will change to "Complete."Joana2020-02-19T22:59:30ZRe: Forums: Customer Service: Unable to shipThomas Kellerhttps://paizo.com/threads/rzs42xzv?Unable-to-ship#52020-02-19T22:54:34Z2020-02-19T22:54:34Z<p>I see it now says "Pending" in my order history. Does that mean I need to reorder, or that it will be shipped?</p>I see it now says "Pending" in my order history. Does that mean I need to reorder, or that it will be shipped?Thomas Keller2020-02-19T22:54:34ZRe: Forums: Customer Service: Unable to shipVirginia J.https://paizo.com/threads/rzs42xzv?Unable-to-ship#42020-02-19T17:34:43Z2020-02-19T17:34:43Z<p>Hi Thomas Keller!</p>
<p>Thank you for your patience, we've been working through a backlog of messages. It looks like our site glitched a little, but I've got your Gamemastery Guide all set up to ship as soon as possible. Thank you Joana as well for your assistance!</p>Hi Thomas Keller!
Thank you for your patience, we've been working through a backlog of messages. It looks like our site glitched a little, but I've got your Gamemastery Guide all set up to ship as soon as possible. Thank you Joana as well for your assistance!Virginia J.2020-02-19T17:34:43ZRe: Forums: Customer Service: Unable to shipJoanahttps://paizo.com/threads/rzs42xzv?Unable-to-ship#32020-02-18T02:37:08Z2020-02-18T02:37:08Z<p>Today is a federal holiday, and Customer Service isn't working. When they get back in the office, they work from the bottom of the list (earliest last post in a thread) up, so bumping your thread moves you to the back of the queue.</p>
<p>If you can, you might try calling during business hours tomorrow. I know they have a backlog in their email inbox, and the last forum thread they got to is from Thursday so they're a few days behind there as well. Calling is the quickest way to get your issue resolved.</p>Today is a federal holiday, and Customer Service isn't working. When they get back in the office, they work from the bottom of the list (earliest last post in a thread) up, so bumping your thread moves you to the back of the queue.
If you can, you might try calling during business hours tomorrow. I know they have a backlog in their email inbox, and the last forum thread they got to is from Thursday so they're a few days behind there as well. Calling is the quickest way to get your issue...Joana2020-02-18T02:37:08ZRe: Forums: Customer Service: Unable to shipThomas Kellerhttps://paizo.com/threads/rzs42xzv?Unable-to-ship#22020-02-18T02:30:13Z2020-02-18T02:30:13Z<p>Any help?</p>Any help?Thomas Keller2020-02-18T02:30:13ZForums: Customer Service: Unable to shipThomas Kellerhttps://paizo.com/threads/rzs42xzv?Unable-to-ship#12020-02-16T20:38:02Z2020-02-16T20:38:02Z<p>Trying to order the Gamemastery Guide. I finally got it into the cart by ordering it from the home page, but now it keeps saying "Unable to ship: Contact Customer Service".</p>Trying to order the Gamemastery Guide. I finally got it into the cart by ordering it from the home page, but now it keeps saying "Unable to ship: Contact Customer Service".Thomas Keller2020-02-16T20:38:02Z