My Order History - Missing Info?


Customer Service

Sovereign Court

Pathfinder PF Special Edition Subscriber

I recently ordered two hardcovers and a subscription.

When I look at my order history, I see one recent order, with a "digital order" with an amount that doesn't match the purchase I made.

Is this for the subscription?

Where is the order of the two hardcover books?

Sincerely,

Confused.

Sovereign Court

Pathfinder PF Special Edition Subscriber
Trentin C Bergeron wrote:

I recently ordered two hardcovers and a subscription.

When I look at my order history, I see one recent order, with a "digital order" with an amount that doesn't match the purchase I made.

Is this for the subscription?

Where is the order of the two hardcover books?

Sincerely,

Confused.

EDIT (from email) - Order 9645511

Paizo Employee Customer Service Representative

Hello Trentin C Bergeron,

I'm so sorry that our system has caused you to acquire the confused condition. Could you let me know what specific items I should be looking for? Which two hardcover books, which subscription and what is the "digital order" that you're seeing? Once I have that information I can get your account fixed up here!

Sovereign Court

Pathfinder PF Special Edition Subscriber
Joan H. wrote:

Hello Trentin C Bergeron,

I'm so sorry that our system has caused you to acquire the confused condition. Could you let me know what specific items I should be looking for? Which two hardcover books, which subscription and what is the "digital order" that you're seeing? Once I have that information I can get your account fixed up here!

Order# 9645511

From Email: (JAN 31st)

Shipping Method Standard Postal Delivery
Estimated 4 to 8 business days in transit
Transit Estimate Expected to ship in 1 to 5 business days

Pathfinder Core Rulebook Special Edition Hardcover Deluxe Hardcover
Paizo Inc.
79.99 79.99
Pathfinder Bestiary Special Edition Hardcover Deluxe Hardcover
Paizo Inc.
69.99 69.99
Shipping & Handling
2 items. Estimated package weight: 8 lbs.

I have not received these items yet.

Sovereign Court

Pathfinder PF Special Edition Subscriber

Any update on this? It's been weeks now. My order status page does not list the hardcovers I bought. What happened to my special edition core and bestiary? Should I have not ordered the subscription with the books?

Paizo Employee Customer Service Representative

Hello Trentin,

You should see all 3 books on order 17843033 now. And you should see both digital items on the original order. I am asking the warehouse to get the books out the door.

Sovereign Court

Pathfinder PF Special Edition Subscriber
Diego Valdez wrote:

Hello Trentin,

You should see all 3 books on order 17843033 now. And you should see both digital items on the original order. I am asking the warehouse to get the books out the door.

I got the wrong books.

I ordered the special edition books but I got the regular books.

I did get the special edition GM guide.

So, now what? Send them back?

Sovereign Court

Pathfinder PF Special Edition Subscriber

Using forums for customer support is horrible.

The delay between responses is abysmal.

Is anyone monitoring these boards? Are you just ignoring me on purpose?

Paizo Employee Customer Service Representative

Hello Trentin,

I apologize for the delay as the team is currently working through a large backlog. It looks like we set you up with the wrong books. Since this was due to some miscommunication on our end, I've gone ahead and set you up with the correct replacement books and you should see a confirmation email for those shortly. Thank you so much for your patience and I apologize again for the delay!

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