|David knott 242|
I was unable to change the shipping method for this order, which needed to get into your system this month for the holiday20 discount. It defaulted to "Ship it", and I got either no response or an error message when I tried to change it. So I submitted the order with the shipping method unchanged, since that could have worked out well if the order could get out this month for tax reasons.
After submitting the order, I saw that all of the packages have indefinite shipping times that suggest they probably won't get out this month, and thus there appears to be no advantage in having them ship separately from my subscription shipments. Could you please change the shipping method from your end to "Ship with Subscriptions" so that I don't get extra packages at unpredictable times?
|Sam Phelan Customer Service Representative|
|1 person marked this as a favorite.|
You have a few items in this order that may take up to 23 business days to ship out and come into stock. Adding them into the current subscription order would delay that order until those items came in. Leaving these items in their own order is the best way to ensure that the holiday discount applies, as having it ship with future items would change their submission date and could disqualify the code. So long as it is in the state it is in now, whenever those items come in and are available to ship you will get the holiday discount.
I have changed the shipping method to a more reasonable option and you should soon receive a confirmation email for the order reflecting this new shipping method. If you have any questions or concerns, please let us know. Thank you!
|David knott 242|
Did anything get messed up when I created the order and got error messages? I thought I had a couple more items than were finally listed in the order when I placed the order, but I cannot figure out exactly what may have gone missing and whether their unexpected removal created any problems.
I am not in a big hurry to get all of these items, but I definitely don't want to lose the discount.