Order 8931636


Customer Service


So, I ordered a PDF and it is marked as pending. Is there an issue I need to address?

Customer Service Representative

Hello Burtimus,

The order seems to have severely errored. I see a different PDF in the confirmation email than is currently in the order. Could you please confirm which PDF this order should be adding ot your account?


Sam Phelan wrote:

Hello Burtimus,

The order seems to have severely errored. I see a different PDF in the confirmation email than is currently in the order. Could you please confirm which PDF this order should be adding ot your account?

Sure, it should be Starfinder AP #9, The Rune Drive Gambit. It seems to think I ordered this already on December 2nd, but all I have from that date is The Inner Sea World Guide for Pathfinder 1st Ed.

Customer Service Representative

Hello Burtimus,

Thank you for clarifying that for me. That information helped me figure out what was gong on with the order. I sent you a pair of confirmation emails. One is the reconstructed order of the December 2nd order that got mixed up with the order that should have contained Starfinder AP #9, which is now in its own order and should now be available on your account. If you have any questions or concerns, please let us know. Thank you!

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