Multiple Charges


Customer Service


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Hey there, I tried to purchase the expansions for Path of Righteous but it charged me 6 times. Can you please delete the extra charges as I would only like one copy of my order, thank you
Nessie

Paizo Employee Customer Service Representative

Hello Nessie112,

The issue we are running into is your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on Paizo.com and the billing address your bank has on file for the card. I have put these items back into your cart, as the order did not successfully make it into a submitted state. Please ensure that all of the information entered for the payment method is accurate and then try to submit the order again.

The transactions you are seeing are not charges. They are authorizations or holds, which occur each time our card processor is asked to contact your bank to check if the card is good. When this happens, many banks choose to put a hold on the funds for the expected charge. However, because your card was declined, we cannot finalize these charges. I have put in authorization reversal requests to ensure these holds are released.

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