Suspend Subscription Shipments

[TetsujinOni]

I am in the process of moving cross-state and need to suspend shipment on all of my subscriptions until ready to receive at new address.

[Sam Phelan]

Hello TetsujinOni,

It looks like your recent subscription order shipped the same day as this post, so we weren't able to suspend it before it was shipped. It has a 4 to 8 business day transit to you, which means it could arrive anywhere from this Wednesday to next Wednesday. Would you be able to receive it in that timeframe? If not, please just let us know if it can't make its way to you and we can set you up with a replacement. If you have any other questions or concerns, please let us know. Thank you!

[TetsujinOni]

Sam Phelan wrote:

Hello TetsujinOni,

It looks like your recent subscription order shipped the same day as this post, so we weren't able to suspend it before it was shipped. It has a 4 to 8 business day transit to you, which means it could arrive anywhere from this Wednesday to next Wednesday. Would you be able to receive it in that timeframe? If not, please just let us know if it can't make its way to you and we can set you up with a replacement. If you have any other questions or concerns, please let us know. Thank you!

I received that one just fine, but am now at the new address and it looks like no suspend-ship was processed - the next subscription shipment email arrived today indicating the old shipping address.

[Sam Phelan]

Hello TetsujinOni,

Sorry about that! I have set up a replacement order going ot the other address on your account, and you should soon receive a confirmation email for this order. Can you please confirm that this is the correct address? If not I will need the new address entered on the account. If you have any other questions or concerns, please let us know!