Trouble Reaching Paizo Customer Service


Customer Service


Pathfinder Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I'm still getting the auto-response when I email customer service.

In it there's a paragraph
"If you have an urgent matter that requires customer service intervention, such as a pending order or subscription that needs to be cancelled or suspended before it ships, we recommend giving us a call Monday-Friday 10am-5pm PST."

Today I called at least four times an hour from the time they opened until the time they closed.

Each time I called, I get sent to voicemail. Now I'm getting the "sorry but you called outside of business hours" recording.

Has anyone else been able to reach anyone from customer service?


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Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

Today is a holiday in the US. They probably weren't in the office.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Phone has been working for me in the last week or two.

FWIW, I generally call mid-late afternoon and rarely get sent to voicemail.


Pathfinder Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Still no luck. It rings four times, then I get sent to voicemail.


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Pathfinder Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Although this response in another thread may explain it

Sara Marie wrote:

We're getting through the emails for battles subs as quickly as possible and taking those orders down to ship as soon as possible. We had some unexpected outages and its just me and Diego today, but we're working as efficiently as we can on the Battles and other CS requests.

Thanks for your patience!
Sara Marie


2 people marked this as a favorite.
Pathfinder Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Aaannd...

Diego to the rescue!

Thanks, Diego!

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