Numerous emails unreplied


Customer Service


Pathfinder Adventure, Adventure Path, Lost Omens, Pawns Subscriber

I have sent numerous emails to customer service that neither received an automated reply nor an actual reply. These have been sent from multiple email addresses with no response. I have also attempted to call the Customer Service Phone Number within office hours but have been sent straight to message bank and have been unable to speak to anyone.
I have a couple of questions:

1) I have items in my Sidecart, that despite other orders being shipped to me, have not yet been shipped. They are not in my Backorder, so I'm wondering when they will be sent?

2) There are faults in my downloadable content (PFS) that mean I cannot use them. Entire pages are blank and can't be read, so either need to be resent or otherwise rectified.

If you could get back to me as soon as possible, that would be great, thankyou.
Matthew McAdam, Paizo Advantage Subscriber.


Pathfinder Adventure, Adventure Path, Lost Omens, Pawns Subscriber
Matt McAdam wrote:

I have sent numerous emails to customer service that neither received an automated reply nor an actual reply. These have been sent from multiple email addresses with no response. I have also attempted to call the Customer Service Phone Number within office hours but have been sent straight to message bank and have been unable to speak to anyone.

I have a couple of questions:

1) I have items in my Sidecart, that despite other orders being shipped to me, have not yet been shipped. They are not in my Backorder, so I'm wondering when they will be sent?

2) There are faults in my downloadable content (PFS) that mean I cannot use them. Entire pages are blank and can't be read, so either need to be resent or otherwise rectified.

If you could get back to me as soon as possible, that would be great, thankyou.
Matthew McAdam, Paizo Advantage Subscriber.

I was finally able to get through to Customer Service and spoke with Virginia. She is organizing tech support to investigate the faulty PDFs and she answered my queries about my sidecart. Thankyou.

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