They answer customer service threads from the bottom up, so every time you bump your thread you're sending it to the back of the line.
I will agree, they've become noticably slower in answering these though.
|Sam Phelan Customer Service Representative|
I have added a replacement for the Enemy Encounters Pawn Collection to your sidecart. This will join the subscription orders we are generating today. We're splitting our time to make response times comparable between the inbox and the forum. Our response times should go back to normal once we've caught up. If you have any questions or concerns, please let us know. Thank you!