I a tier 2. I should have gotten the Pathfinder and Starfinder Society PDFs for free, yet my cred card was still charged. I have already emailed you twice about this and have gotten no response. Refund my credit card the erroneous charge and fix my account so I get these for free and am not charged going further.
Hello Uncle Teddy,
Thank you for letting us know. I have tagged the scenarios correctly and issued a refund to your original payment method. You will be able to see it as soon as your bank processes it.