No order was made but my account has been charged


Customer Service


So I'm trying to purchase a PDF of the new Pathfinder 2nd Edition Core Rulebook. I go to the checkout like normal, but then when I go to place my order, nothing happens afterwards. I've not been sent a confirmation order, I don't have it in order history, and the PDF is still in my shopping cart. But my account has been charged two times now because I pressed the Place Your Order button twice now. Please help, I just want to be able to enjoy this game.

Customer Service Representative

Hello ShyestSun,

You haven't been charged for anything. Your card is being declined because it is failing the address verification system. Usually this happens when the billing address attached to the card does not match what the bank has on file for it.

Each time you try to submit the order your bank gets pinged. When this happens most banks put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. How long that takes is entirely up to your bank.

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