ORDER 8080051 - EXTREMELY DISAPPOINTED


Customer Service

The Exchange

I left a message here a few weeks ago cancelling my Starfinder subscription once the previous AP finished, which you acknowledged. I then got an email this week stating that I would get the last adventure of the previous AP (Assault on the Crucible) AND the first adventure of the next AP (Fate of the Fifth). So I left a message here on the Customer Services board saying I didn't want this latter adventure (and certainly didn't want to pay for it) as my subscription was finishing with Assault on the Crucible. This subsequent message was NOT acknowledged and I then got an email saying both adventures had been despatched.

I am very disappointed with the service here, as I thought it was clear my Starfinder subscription terminated with Assault on the Crucible. I do not expect to have to pay for items I have expressly said I do not want. Please refund me the cost of th Fate of the Fifth (including any extra postage incurred) as we clearly agreed earlier that I don't want it. Paizo customer service is normally excellent but this is an clear and significant lapse which is costing me money.

Please acknowledge this email.

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