PFS module 1-00 part of subscription?


Customer Service


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I bought PFS module 1-00 when I thought it was not part of my complementary subscription. It is now showing up on the PFS subscription page. If that is not an error, could I get credit for that module that I mistakenly purchased when I should have received it for free? If that is an error, you may want to fix it before you get too many more complaints.

Also, is my complementary SFS subscription active? I am seeing contradictory indications about it on the "My Subscriptions" page.

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

I've found myself in that same position... if you and CS don't mind me riding your coattails on this post ;)

Paizo Employee Customer Service Representative

Hello David,

You should be able to see the PDFs on your Digital Content page now. You also should be able to see the Starfinder subscription on your My subscriptions page.

Paizo Employee Customer Service Representative

Hello Lonejedi,

You should also be able to see the PDF on your Digital Content page now.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Thanks for fixing the SFS subscription -- it looks correct now.

But since the issue with 1-00 wasn't that the module was missing but that I paid for it between the time it became available and the time it was added to the complementary PFS subscription, can anything be done to refund the payment I made for it when I had no reason to believe that it would become part of the subscription? I am sure that I am not the only person that this is an issue for.

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

And that's the same boat that I'm in, too... I bought the -00 since I didn't recall those being included in subs before... which is very exciting! Can't wait for "the easy way" in 2E Season 2

As it's just $5, though, it's not that costly, as my impatient mistakes go ;)

Paizo Employee Customer Service Representative

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Hello,

I apologize for the misunderstanding. I have issued you both refunds to your original payment methods. You will be able to see them as soon as your banks process them.

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

Thanks a lot! I really appreciate the effort y'all put in over at Paizo CS!!


Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Oh, come to think of it, I think I also should have 1-00 available, and I also have the same ambiguous situation with my Starfinder Society complimentary subscription.


Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Fixed now.

Semanticman wrote:
Oh, come to think of it, I think I also should have 1-00 available, and I also have the same ambiguous situation with my Starfinder Society complimentary subscription.


Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Hi

I have the same issue. I didn't know this was part of the subscription and bought it separately.

If a refund is an option that would be great.

Thanks


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Medriev wrote:

Hi

I have the same issue. I didn't know this was part of the subscription and bought it separately.

If a refund is an option that would be great.

Thanks

Same here, I bought it separately, because I thought it wasn't part of the subscription as the scenarios were granted while this wasn't.

Paizo Employee Customer Service Representative

Hello,

I have issued you both refunds to your original payment method. You should be able to see them as soon as your banks process them.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Awesome. Thanks, Diego!

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