Order 7916623 - Damaged Item


Customer Service


I ordered the Pathfinder Battles—Ruins of Lastwall: Pharasma miniature and it was in this shipment. It arrived smashed. Every piece was broken off the base. I see there are no more available. Can I just get a refund or credit on my next order and I'll order one from somewhere else? If you need a picture, I'll send one by e-mail.

Paizo Employee Customer Service Representative

Hi Salazar,

I'm so sorry your miniature came broken. It looks like we do have a Pathfinder Battles - Ruins of Lastwall: Pharasma mini available I am able to send you a replacement - is it alright for me to go ahead and send a complimentary replacement your way?


Joan H. wrote:

Hi Salazar,

I'm so sorry your miniature came broken. It looks like we do have a Pathfinder Battles - Ruins of Lastwall: Pharasma mini available I am able to send you a replacement - is it alright for me to go ahead and send a complimentary replacement your way?

Yes. If you have a replacement, that would be fine. I just assumed you didn't have any because of the store listing. I haven't ordered one from anywhere else yet.

Paizo Employee Customer Service Representative

Hi Salazar,

I have gone ahead and issued you a replacement under order 7962896. You should have received a confirmation email. Please let me know if you have any other questions or concerns!


Joan H. wrote:

Hi Salazar,

I have gone ahead and issued you a replacement under order 7962896. You should have received a confirmation email. Please let me know if you have any other questions or concerns!

I see it has been added to my subscription order instead of shipping on its own. Can it be boxed because I think being loose in simply the foam peanuts is what got it smashed?

Paizo Employee Customer Service Representative

Hello Salazar,

I have let the warehouse know. From the order it looks like it will be in a box.

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