Why the antiquated way of doing purchases?


Paizo General Discussion


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Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

I'm just curious if anyone has a good reason for why they do purchases and cancellations in such a old and outdated manner?

You can sign up for a subscription. Add to a cart. Purchase online. But, when a order needs to be modified or canceled or a subscription canceled they have no better way to go about it then to email or post in the customer service section.

Don't get me wrong, I can see a reason for say messed up orders that were shipped wrong or damaged, but, why can't we get the basics of amazon or other online retailers where you can cancel with a few clicks online if its not been processed yet? Cancel a subscription now, and not when a customer service rep is available.

I never really cared or noticed until right now. Customer service is weeks behind due to unforeseen reasons. However, all its doing is causing them to get even further behind due to the fact they will now have to fix all the stuff that goes wrong with how far behind they are.

Paizo Customer service has always been great, but, that does not change the fact we should have basic online control of our orders/changes/cancellations.

I know this became more of a rant then a question, but, the question is still there. Anyone know why they don't have a more up to date online system?


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Pathfinder Adventure, Adventure Path, Lost Omens, Pawns, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

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Grand Lodge

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Pathfinder Adventure Path Subscriber

Why should they change when the system works just fine for them? I know the obvious answers, but the reality is Paizo has always done their own thing. When most game companies strictly sell through distributors, Paizo sells direct and even has subscription models. When most companies leased artwork from artists, Paizo bought them. Paizo has shown repeatedly over the years there are some things they are either unable or unwilling to do. Up to today, they are comfortable with their ordering system as it is. Will that change tomorrow? Who knows, but its not likely to happen because the community says they should.


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It does seem like there should be some automated way to cancel a subscription, since subscriptions are their bread and butter.


Pathfinder Adventure, Lost Omens, Pathfinder Accessories, Rulebook Subscriber

I cant say why they have the model that they do, but I will say that they didn't try to keep me trapped into a subscription I no longer needed (3 or 4 people in my lodge have the starfinder society subscription). Also, when they made a mistake on my order and sent the core rule book instead of the bestiary (my wife had purchased the CRB for me as an early anniversary present), they worked it out and didn't charge me for the shipping.

It is sort of a pain right now with everything that's going on, but I've dealt with them two or three other times and have always been pleased.


Yeah, I've never had a problem with them, though the first time I wanted to cancel something I spent 15-20 minutes hunting around the store for the option that just had to be there.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

I doubt its anything to do with cash. It would be cheaper then what they are doing now which is paying more customer service staff. The problem I see is that like now, they are so far behind that they are going to send a LOT of stuff out that people are trying to cancel, and then have to deal with the repercussions of that. I am not saying lets get a petition or use this post to try and make them change their minds. I was just blowing off a little steam and asking if they had a good reason for it.

Either way, I have never had a bad experience with Customer service and I am sure they will fix whatever goes wrong right now for everyone. But, I just see it as a better way of doing things. Hell, cancellations of unsent goods should be easy. It would use the same base framework as the purchasing and subscription sign ups they already have.


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Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

It’s on their wishlist to give customers more direct control. As ever with things like this, it’s been rolled in with a bunch of other changes and will be a full revamp rather than just a single tweak. That’s efficient in the long run but does mean you put up with niggling issues for longer before the all-in-one fix is ready.

In terms of reasons, I’ve always thought it was tied in with the nature of their “subscriptions” which have always been something of a misnomer. They’re not really subscriptions (in my view) since there’s no commitment or obligation on us - it’s just an undertaking by them that they’ll order one of each item for us as they become available.

That’s just speculation though.

In terms of official comment, the only thing I remember was a brief throwaway comment from several years ago. (Probably from Vic Wertz). As I recall, it was an artefact of them growing out of a magazine subscription service/webstore/messageboard Service from before the days when off-the-shelf software was as available as it is now. They custom built their IT system which had the benefit of integrating everything and suiting their business perfectly but had the downside of meaning that any little change they try and make can potentially have irritating, cascade effects in hard to predict ways. I suspect that, given the importance of the system to their business, any such change takes much longer than it seems like it would need to.

As I understand it, they have a full copy of the website we see so they can play around with upgrades and hunt bugs before rolling it out for real. Nonetheless, even with those precautions, we see bugs creep through with every update. A handful of people are never going to be able to recreate all the bizarre things thousands of us are going to try and do.

I believe that when they went through the “big upgrade” a couple of years back, the option of starting afresh was considered but discarded due to cost (and maybe one or two esoteric things that aren’t included in the commercially available solutions and which have become essential to paizo’s Way of doing business).


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

Makes sense, and its good that its on the wishlist. I made a mistake and ordered the lost omens book instead of doing the subscription forgetting that the subscription came with the PDF version which I very much want. I just assume at the rate they are clearing customer service requests that any books will be sent without them ever getting a chance to fix them.

My fault and I know they will help me to fix this up, just one of those things that give anxiety over not hearing from them. I know its a easy fix, but, maybe not so easy after the order goes through shipping.


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

I’ve definitely seen them retrospectively fix that exact issue, so you will be fine I’m sure of it. (Especially if you’ve emailed them before it ships).

Fully understand the various sources of uncertainty though from using the webstore. I still find myself ringing up to check when I order the last of an item and my order suddenly lists the product as unavailable or on backorder. There are lots of little things that could be improved and I’ve got my fingers crossed the next iteration will focus on the customer interface.


Honestly I always hear people sharing how they learned some insight into Paizo's product plans via Customer Service rep. Talking about somebody informed of the topic seems like it can provide useful understanding to somebody who is somehow not happy with the subscription situation they previously signed up. Opportunity to answer questions or fill in blanks of understanding seems like more personal direct engagement than fully automated robotic number pushing. If the experience of dealing with Paizo customer service is pleasant, what is problem being solved by canning them for robotic automation?


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber
Quandary wrote:
Honestly I always hear people sharing how they learned some insight into Paizo's product plans via Customer Service rep. Talking about somebody informed of the topic seems like it can provide useful understanding to somebody who is somehow not happy with the subscription situation they previously signed up. Opportunity to answer questions or fill in blanks of understanding seems like more personal direct engagement than fully automated robotic number pushing. If the experience of dealing with Paizo customer service is pleasant, what is problem being solved by canning them for robotic automation?

For me, I’m often wasting their time. I’d guess about a third of my orders are artificial, CS generated orders fixing up my missteps. (Once I somehow ordered 99 copies of a player companion, for instance - it would have been nice if I could just fix that myself without bothering them).

I’d still like the email/messageboard/telephone option too, but sometimes I’m just gumming up the system with my e-clumsiness (or flippant orders I regret a week later).

Paizo Employee Chief Technical Officer

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Customer service interaction is required to cancel a subscription to minimize abuse of subscriber benefits for people who aren't truly interested in committing to a subscription.

One of the main reasons that Paizo offers subscriptions is that subscription data helps us set print run sizes. Your subscription is essentially a pledge to buy upcoming products, and because that pledge helps decrease our risk, we're able to offer subscribers benefits such as free PDFs and/or discounts.

If we allowed people to subscribe and unsubscribe without customer service intervention, I'm confident that a lot of people would "subscribe" for individual releases, get the free PDF or discount for that one product, then unsubscribe. Essentially, they'd take advantage of the system to gain subscriber benefits for individual products without making the commitment that is, for us, a pretty important part of the deal. Allowing that would actively damage our ability to use subscription numbers as a useful predictor of sales.

That said, cancelling your subscription is nevertheless super easy. There are three fairly effortless ways to do it: Send an email to customer.service@paizo.com, make a post in our customer service forum, or call (425) 250-0800 and talk to a friendly customer service professional during business hours (Mon–Fri, 10:00 a.m. to 5:00 p.m. Pacific), or leave a message at any other time.

Note that because we ship subscriptions once each month, subscription cancellation isn't generally a time-sensitive issue, except for the brief period each month between the time we authorize sub shipments (which is when subscribers get the "your subscription is about to ship" email) and the time we begin shipping. We make sure there are several days in between those two milestones so that customers have time to communicate desired changes (including cancellations). During that time, CS prioritizes responding to sub-related requests, and since they're the ones who tell the warehouse when they can start shipping, they're able to ensure that all those requests have been dealt with before anybody gets charged for anything.


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

Thanks as always, Vic. I feel like I knew that, but don’t remember it being spelled out so succinctly.
Appreciate the transparency (even if it does mean I have to fess up to the occasional 98 copy overorder.

Shadow Lodge

Vic Wertz wrote:
I'm confident that a lot of people would "subscribe" for individual releases, get the free PDF or discount for that one product, then unsubscribe.

Believe it or not, this can be a good thing for overall profits for businesses.

Take a look at some of the CDPs out there, some are reasonably priced for companies even as low as $5M ARR and have been key pieces to those companies growing their revenue 4-fold (or more), particularly when companies have business models of hybrid physical/virtual goods and subscription models. Especially true for niche company's with ARPU just like Paizo's.

A CDP would help Paizo understand and treat every customer as an individual. For example it would know which of the 6 books in a given AP a person is missing and prior to just Paizo simply hawking them at half price during a holiday or a cash-strapped month, it could progressively message and discount that one book to just the customers who are missing it (as well as collect the data from that customer that they are in fact not missing it because they picked it up from a FLGS or Amazon).

The models they build would help you identify & tag individual customers who "subscribe-and-cancel-for-benefits" and this feeds into the predictive modeling for your print runs. The technology here is phenomenal compared to even just 5 years ago and the UIs have gotten so good that even non-technical personnel can use them.

Check out a blueshift, exponea, blueconic, etc etc. Some of their case studies (for companies nearly identical to Paizo) can do a much better job of articulating why the more power you give to customers to self-serve, the better your customer data model & predictive models will be (and the more you'll be able to generate revenue/profits from them).

I for one would love if Paizo had a modern CDP so it could more personally market to me and progressively discount some of the products to the right price point where I'd purchase/transact with Paizo.com more often. Even in terms of just re-engagement marketing for 2E, you'd probably have an easy ROI for personalized campaigns to former customers who haven't transacted in months to years.

Paizo Employee Customer Service & Community Manager

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We understand our store check out and subscription options have some areas that are particularly confusing and inconvenient for customers. Working with code or UI that deals with financial transactions is tricky and there are a lot of considerations and testing that needs to occur before making changes, we've been burned by introducing new features or tools too quickly before (vouchers for example, are still giving us grief in some cases).

That being said, one of my goals is to allow customers to start and stop subscriptions when they need to on their My Subscription page. My belief is that making subscriptions as easy and convenient as possible for customers to control encourages people to sign up, knowing they can easily stop when they need to. However, there is a significant number of considerations, corner cases, and potential pitfalls to work through to make sure we don't break things. It would also be a drastic shift from our current model, and not only are there the technical considerations, but working out educated predictions on how it will impact various departments and arms of the company. And of course balancing all this with other needs that require Paizo's extremely in-demand tech team.

I think its also important to keep in mind that there are always reasons we aren't doing something. There are lots of really good ideas and solutions out there that we should totally take advantage of, but all of them require a significant investment of money, people, time, training, or labor to implement, and no business has an infinite budget of any of those resources. Everyone wants to sell you on how easy it is to integrate, but they all require some amount of investment. That's not to say it isn't worth it, but none of it is free (or even cheap). Sidenote, there's also a number of things that a lot of online retail businesses do which I find highly unethical, (or just plain annoying to customers), that I'm sure could be very profitable, but are not going to be viable options for Paizo.

With regards to the issue of "progressively discounting" anything to do with new releases and subscriptions: we do not just focus on what will bring the most sales via paizo.com. We are very cognizant of the impact our pricing structure and subscription benefits will have on customers making purchases with us versus their local game store. We put a lot of value in the health of the tabletop industry as a whole, and we believe local game stores are central to the health of the industry and its community. We are not interested in undercutting them.

(Apologies this is a little bit of a scattershot post. I've been trying to congeal my thoughts into a post for most of the day and its not as cohesive as I'd like).


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Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Sara Marie wrote:
(Apologies this is a little bit of a scattershot post. I've been trying to congeal my thoughts into a post for most of the day and its not as cohesive as I'd like).

Close enough. :-)


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Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Heh. Reading the title of this thread reminds of one of my favorite bookstores: Foyle's, in London, England. Five stories of nothing but books. I don't know how they're doing things now, but when I was in England in the early 90s, the procedure was: pick out your books. Take them to a clerk. The clerk completes a form listing the books. Take the form to a cashier. Pay for your books (in cash). Get a receipt. Take the receipt back to the clerk, and get your books. Now that's antiquated. :)


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Sara Marie wrote:
...there's also a number of things that a lot of online retail businesses do which I find highly unethical, (or just plain annoying to customers), that I'm sure could be very profitable, but are not going to be viable options for Paizo.

Thoroughly agree with all the congealed thoughts above, but I wanted to point out that your approach to this issue in particular has won you this specific customer.

With rare exception, I don't shop online and Paizo is the only place I do so regularly. The thing that made me commit to ignoring that longheld practise was watching a couple of open, honest and frank Customer Service representatives who were clearly as concerned with treating customers ethically as they were with moving product.


Sara Marie wrote:


That being said, one of my goals is to allow customers to start and stop subscriptions when they need to on their My Subscription page. My belief is that making subscriptions as easy and convenient as possible for customers to control encourages people to sign up, knowing they can easily stop when they need to. However, there is a significant number of considerations, corner cases, and potential pitfalls to work through to make sure we don't break things. It would also be a drastic shift from our current model.

What kills companies often is the inability for them to 'shift from their current model'.

The edge cases you describe are all very solvable. You can always use the complexity argument to push back fixing this but...

Sara Marie wrote:


There are lots of really good ideas and solutions out there that we should totally take advantage of, but all of them require a significant investment of money, people, time, training, or labor to implement, and no business has an infinite budget of any of those resources. Everyone wants to sell you on how easy it is to integrate, but they all require some amount of investment.

They all do, and a new ecommerce platform is not a simple thing. But the gap between 'good enough' by 2019 standards and where you are at is... embarrassingly large.

We all get used to stuff, us existing PF players have gotten used to this. But i've seen some new players unfamiliar with Paizo try to buy off your site recently and they have been horrified, all of them. Enough to stop the process if I hadn't been there telling them to do it.

In other words: this is losing you money and will continue to lose you more and more money.

This is only going to get worse and worse as more time passes and the gap between 'acceptable quality' and your site gets wider and wider. Or put another way: the sooner you fix it the less sales you'll lose.

I love Pathfinder and you guys! And your customer service is great too. But really, the time has come to stop accepting the reasons for putting this off. It should have been done 5 years ago, now it's just embarrassing and doing lots of damage to your brand and perception of quality of your products. Right at the time when you have the chance to gain lots of customers this thing is shooting you in the foot.

What this comes across as, to be honest, is that your business doesn't prioritise tech. It's an institutional bias, and an understandable one. But this is 2019, and if you don't prioritise the tech you need then it'll really hurt your business. It already is. Lisa Stephens and Eric Mona need to care much more about this. Don't let your old school rpg publisher DNA block you from seeing the urgency and importance of a good online experience for a healthy business.

Silver Crusade

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Yossarian wrote:

They all do, and a new ecommerce platform is not a simple thing. But the gap between 'good enough' by 2019 standards and where you are at is... embarrassingly large.

We all get used to stuff, us existing PF players have gotten used to this. But i've seen some new players unfamiliar with Paizo try to buy off your site recently and they have been horrified, all of them. Enough to stop the process if I hadn't been there telling them to do it.

The hyperbole here is thick enough for me to order slices at the deli.


Rysky wrote:
Yossarian wrote:

They all do, and a new ecommerce platform is not a simple thing. But the gap between 'good enough' by 2019 standards and where you are at is... embarrassingly large.

We all get used to stuff, us existing PF players have gotten used to this. But i've seen some new players unfamiliar with Paizo try to buy off your site recently and they have been horrified, all of them. Enough to stop the process if I hadn't been there telling them to do it.

The hyperbole here is thick enough for me to order slices at the deli.

I'm speaking from direct experience, it's an accurate description of what happened.

Meanwhile look at the site: the interaction design does look like something pre-2010.

So, yes strong words but not hyperbole.


I'm sure I've stopped subscriptions in the past for AP's without contacting anyone. Did they take that away or was it only for AP's. I've never subscribed to anything else so I don't know if this is an "AP only" feature.

Silver Crusade

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Yossarian wrote:
Rysky wrote:
Yossarian wrote:

They all do, and a new ecommerce platform is not a simple thing. But the gap between 'good enough' by 2019 standards and where you are at is... embarrassingly large.

We all get used to stuff, us existing PF players have gotten used to this. But i've seen some new players unfamiliar with Paizo try to buy off your site recently and they have been horrified, all of them. Enough to stop the process if I hadn't been there telling them to do it.

The hyperbole here is thick enough for me to order slices at the deli.

I'm speaking from direct experience, it's an accurate description of what happened.

Meanwhile look at the site: the interaction design does look like something pre-2010.

So, yes strong words but not hyperbole.

You'll have to forgive me if I don't readily believe someone was actually horrified of the shopping part of a website, one that from my usage and interactions, functions like pretty much every other shopping part of a website.


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber
wraithstrike wrote:
I'm sure I've stopped subscriptions in the past for AP's without contacting anyone. Did they take that away or was it only for AP's. I've never subscribed to anything else so I don't know if this is an "AP only" feature.

I think you may be misremembering. Pretty sure you've always needed CS to cancel a sub, though that can be as painless as a forum post or email.


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Yossarian wrote:
Rysky wrote:
Yossarian wrote:

They all do, and a new ecommerce platform is not a simple thing. But the gap between 'good enough' by 2019 standards and where you are at is... embarrassingly large.

We all get used to stuff, us existing PF players have gotten used to this. But i've seen some new players unfamiliar with Paizo try to buy off your site recently and they have been horrified, all of them. Enough to stop the process if I hadn't been there telling them to do it.

The hyperbole here is thick enough for me to order slices at the deli.

I'm speaking from direct experience, it's an accurate description of what happened.

Meanwhile look at the site: the interaction design does look like something pre-2010.

So, yes strong words but not hyperbole.

I believe they're looking at it. As I understand things its a matter of prioritising - doing somethingorother with the cloud was a priority before the playtest rollout to deal with massive numbers of downloads. There were hardware upgrades and a new website in preparation for PF2.

I'd guess the personalisation process is another fly in the ointment that doesnt mesh well with off the shelf solutions.

Their tech team is pretty small but very committed and knowledgable - I suspect paizo are well aware of any website shortcomings, but they have to prioritise what they work on and its not necessarily the same schedule we as customers might choose.


Rysky wrote:


You'll have to forgive me if I don't readily believe someone was actually horrified of the shopping part of a website, one that from my usage and interactions, functions like pretty much every other shopping part of a website.

To be clear: my group contains web designers and developers, so they react strongly to web design. Highly opinionated you could say.

But 'Horrified' is a very accurate description of their reaction: although they ofc could vocalise what and why they felt that way better than most, because that's also their day jobs.

As for the site 'functioning like every other shopping part of a website', - yes, if you compare it to 10 year old websites. But not modern up to date ones: they are easier to use, faster, have less clicks, and are better looking.

Silver Crusade

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

But to me a casual user that would not go over something like this with a fine tooth comb, it functions fine and similar to other checkouts like Amazon and the like.

What modern and up to date webstore are you using as a point of reference that are drastically different than Paizo's?


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Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

If your friends think they can do better, have them apply for a job.


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Folks that work or used to work in a field are often very opinionated on how things "should work." Watch a movie with a scientist, doctor, lawyer, soldier, pilot, nurse, and so on and they will be sure to point out every flaw and discrepancy from how it should be done or how they would do it.

Go to a restaurant or store with a former or current salesperson or waiter and you'll likely get a rant about how they did it better and how these people don't know what they are doing.

In the end if Paizo is still making sales and are comfortable with how their website works at the moment and it does what they need it to do, that is the important part. I'm sure everyone at every business has a wish list of improvements that they could make if money, work force and time weren't factored in.

As a final note, if being "horrified" about the design layout is reason enough not to buy something I'd have not gone into dozens of brick and mortar stores, including game stores, that often have layouts and shelving practices that make red light districts look classy. Sometimes you have to hold your nose over your notions of what should be and continue the practice to get to what you want.

Grand Lodge

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Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber

I don't do much online shopping apparently. What's so bad about Paizo's process? From my POV, it looks like: find item, add to cart, click on cart, click purchase button. Amazon basically works the same way for me. What am I missing here? Am i too dumb to know better?

-Skeld


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

It's apparently not readily apparent that those numbered squares are buttons leading one through the process - so quite often you'll read casual buyers post that they don't know how to complete their purchase. I've also seen a fair few newcomers be unclear how to change their shipping options.

Personally, I think the little "next" tabs are standard and even though it makes some of us scroll through pages we're unlikely to utilise, standard probably trumps a few seconds of redundant page loading.

FWIW, I also think the "estimate shipping" option should be more user friendly process (especially for subscriptions - I'd defy any newcomer to work out how to estimate that!)


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

It all makes sense to me, but it's undoubtedly true that new users to the site often have a problem finding the items they want and getting them ordered using the shipping method they want with the correct payment method (I do also wonder whether one of those "charge $0.01" processes might help with the plethora of credit card address mismatch issues).


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Separate from the checkout procedure is the "find stuff to buy" process. I regularly struggle with that - first/second edition pathfinder stuff is bad enough, but try finding an exhaustive list of the latest Traveller RPG, preorders of 5E D&D books or sifting through the various iterations of Shadowrun.

I think this could definitely use some TLC, personally.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Heh. I've found it easier to find Shadowrun 5th edition stuff here than on Catalyst Games' website. Plus if I buy something here I get a nice message at the top of the screen when I go back and look again later thinking "this looks like something I should buy". The message tells me "you dummy, you already bought this!" :-)


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Ed Reppert wrote:
Heh. I've found it easier to find Shadowrun 5th edition stuff here than on Catalyst Games' website. Plus if I buy something here I get a nice message at the top of the screen when I go back and look again later thinking "this looks like something I should buy". The message tells me "you dummy, you already bought this!" :-)

I definitely like that last feature!

Silver Crusade

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Agreed, has saved me quite a few purchases lol

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