Order 7852662


Customer Service


Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Hello Paizo Customer Service!

I have a question about my order from July 8. I've tried by email but no one seems to be responding.

Last week I received a partial shipment of this order that included the following PF2 products (other than the Planar book which I didn't want but will keep):

S Pathfinder Roleplaying Game: Planar Adventures Hardcover
S Pathfinder GM Screen
S Pathfinder Character Sheet Pack
S Pathfinder Combat Pad
S Pathfinder Condition Card Deck
S Pathfinder Adventure: The Fall of Plaguestone
S Pathfinder Flip-Mat: The Fall of Plaguestone
S Pathfinder Adventure Path #145: Hellknight Hill (Age of Ashes 1 of 6)

Then yesterday I received the following:

Pathfinder Hero Point Tokens (Pack of 6)

The status of the order is now listed as completed however I have not received the following:

Pathfinder Rulebook Subscription

I have friends who have received their Core Rulebook already but they aren't part of the subscription model and purchased them individually.

Have I not received these books yet because I am on a subscription or is there a shipping error?

I realize the release date is not until Aug. 1st it looks like but just wondering how this works as I'm new to the subscription model.

Thanks!


Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Also looking at the digital content that will be available to me tomorrow the Rulebook subscription isn't listed. Bummer...

Here's what's listed on the total order from July 8:

Submitted Mon, Jul 8, 2019
Status Complete
Destination. xxxxxxxx
Pathfinder Adventure Path Subscription
Pathfinder Adventure Subscription
Pathfinder Lost Omens Subscription
Pathfinder Rulebook Subscription
Pathfinder Maps Subscription
Pathfinder Society Scenario Subscription
Pathfinder Accessories
S Pathfinder Adventure Path #143: Borne by the Sun's Grace (Tyrant's Grasp 5 of 6)
Canceled July 09, 2019
S Pathfinder Roleplaying Game: Planar Adventures Hardcover
S Pathfinder GM Screen
S Pathfinder Character Sheet Pack
S Pathfinder Combat Pad
S Pathfinder Condition Card Deck
S Pathfinder Adventure: The Fall of Plaguestone
S Pathfinder Flip-Mat: The Fall of Plaguestone
S Pathfinder Adventure Path #145: Hellknight Hill (Age of Ashes 1 of 6)
Pathfinder Hero Point Tokens (Pack of 6)


Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Also of note it does say on the "Pathfinder Rulebook Ongoing Subscription" page "Note: You purchased this product Mon, Jul 8, 2019."

Sorry for all the follow-up posts - it's just the IT troubleshooter in me!


Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Please disregard thread. I was able to contact CS by phone to get issue resolved!

Community / Forums / Archive / Paizo / Customer Service / Order 7852662 All Messageboards
Recent threads in Customer Service