Order 7963509


Customer Service


I just received Order 7963509. Instead of Pathfinder Flip-Mat: The Fall of Plaguestone (part of the Pathfinder Map subscription to which I am subscribed), I received the 2nd Ed. module, The Fall of Plaguestone (part of a subscription to which I am not subscribed).

My order history shows the correct item being shipped, but that is not what I received.

Please let me know what I may need to do to rectify this situation.

Thanks.


*** bumping back up before it falls off the first page ***

Customer Service Representative

Hello graypark,

I'm sorry to hear that. It sounds like some orders were miss-packed. I have set up a replacement for the Fall of Plaguestone Flip Mat in your sidecart. It will ship with your next subscription order. If you need it sooner than your next subscription shipment, please let us know and we can get it moving sooner. Thank you!

Edit: Also, be careful about bumping! We answer from oldest to newest and I am able to get ones that fall off the first page. Thank you for being so considerate though!

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